The Bicycle Outfitter has been committed to introducing customers to the sport of cycling for over 40 years. Whether a customer is a racer, weekend rider, or just looking for a bike for their child, the store aims to accommodate all riders of all types. Customers have praised the exceptional service and selection at The Bicycle Outfitter. The knowledgeable staff, including Johnny, Hollister, Paul, David Miller, Chris, and Austin, have been helpful in locating specific parts, providing bike fitting and configuration services, and ensuring a smooth and enjoyable purchasing experience. The service department at The Bicycle Outfitter is considered one of the best in the Bay Area. The staff is knowledgeable, diligent, and always available to make minor adjustments, even during busy times. Customers have expressed their trust in the mechanics and their intention to continue bringing their bikes to the store for repairs. The Bicycle Outfitter's custom bike fitting and configuration services have been particularly appreciated by customers, who have noted the difference it makes in their riding experience. The store's commitment to customer service, including addressing delays and "sweetening" the experience, has also been highlighted. Overall, The Bicycle Outfitter has earned a reputation for its exceptional service, knowledgeable staff, and commitment to providing a great cycling experience for customers of all types.
While building a bike the service and attention to detail was super solid. Mike did a fantastic job as we negotiated all the options and kept me aware of progress. Chris, fit me on my bike and initially it was a bit uncomfortable, however, some of my little pains went away and now I really like the position. Great bike... read full comment
January 2026
These guys are great. Always helpful and knowledgeable! I was on a ride this week and my shoe broke off the cleat. I ended up buying new shoes. They had me back on the road in about 20 min and also looked over my bike for me while I waited! I won’t take my cycle needs anywhere else! Thanks guys!
December 2025
Love this store. Their sales people are phenomenal, the accessories are not overpriced, and their mechanics are the best.