Citi is a financial services company that offers a range of products and services, including digital banking, mortgage, personal loans, small business banking, credit cards, and investment services. The company's deposit and lending products are offered through Citibank, N.A., which is an FDIC-insured institution. Customers have reported positive experiences with Citi's representatives, such as Christina, Raymond, and Taz, who have been described as helpful, engaging, professional, and kind in assisting with account openings, closures, and other banking needs. The representatives have been praised for their clear explanations, availability, and willingness to address customer concerns, ensuring a satisfactory banking experience.
This review is for Christina. She did a fantastic job walking me through my options for closing my account, ensuring I wouldn’t run into any issues with receiving my funds. She was helpful, engaging, and polite. She’s what good customer service looks like.
June 2025
I received excellent service from Raymond with my account and he was very professional and kind to listen to all my concerns .. so grateful to be banking with citi bank
April 2025
Always helpful and polite. Usually not busy around lunch time
