CVS Photo has received mixed reviews from customers, highlighting both positive and negative experiences. Some customers express frustration over pricing issues, particularly when the store did not honor online prices in-store. A recent complaint involved a customer who was denied a purchased item despite showing a receipt, leading to feelings of being accused of theft. However, there are also many positive notes regarding staff performance. Customers commend the friendly service from employees, particularly mentioning a staff member named Sharona in the pharmacy who is praised for her hard work and dedication. Others have noted improvements in the overall customer experience, with friendly staff and quick checkouts, especially during busy times. The security personnel have been recognized for their helpfulness, and the pharmacy staff has been applauded for managing difficult situations with patience. While some customers mentioned concerns about the homeless population around the store, the overall sentiment indicates that CVS Photo has made strides in enhancing customer service and creating a more positive shopping environment.
Hispanic cashier was super friendly with the white customers ahead of me then acts super rude with me for no reason of course. Gave two stars as I like the store otherwise.
August 2023
Sharona is literally the best. She worked super hard and holds down the pharmacy, thank you for keeping us healthy and happy!
August 2022
Customer service is friendly. I came in 08/21 and the young white guy with glasses helped me find what I needed. Cashier was also friendly. Check out was quick and there were enough cashiers for the amount of customers.
