The CVS Pharmacy in Los Angeles aims to provide reliable value for pharmacy, health, and wellness needs, with many locations open seven days a week. It offers prescription refills, vaccinations, personal care items, and healthier snack options, alongside time-saving services like same-day delivery and free in-store pickup. Customers can save money through weekly deals and the ExtraCare rewards program. Reviews for this specific location present a mixed but generally positive picture. Many customers express strong loyalty and love for this store, calling it the best CVS in Los Angeles and praising its well-stocked shelves. The front store staff receives significant commendation for providing amazing and excellent customer service, with specific mentions of employees who go above and beyond with kindness and attentiveness. The deals in the store are noted as unbeatable. However, significant criticisms focus on customer service accessibility by phone. Customers report extremely long wait times when calling, sometimes ending with the call being disconnected, and find it impossible to reach the front customer service or store manager by phone. This leads to frustration, with suggestions that the busy, profitable store needs more employees to answer phones and prevent lost business. Experiences with the pharmacy department are also mixed; while some note it works like a well-oiled machine with hardworking staff, others report not having good experiences there.
Great customer service when I stopped in at this location.
January 2026
I was able to locate and purchase the merchandise I was looking without difficulty.
January 2026
My go to store buying skin care, hair care, makeup, and other essentials. Pick up is quite good. But they should hire more staff, since this is Very busy area. Otherwise unlock all products. I have extracare pass so I am very familiar with all things.
