The UPS Store #6778 in Los Angeles is a locally owned and operated business known for its expert packing, shipping, printing, document finishing, notary services, shredding, and faxing. Customers appreciate the efficient and friendly service provided by the staff. The store owner and employees are dedicated to ensuring smooth transactions, with the owner often catching and correcting packaging mistakes to help customers avoid issues. Many reviews highlight the exceptional customer service, with staff members taking the time to explain processes and charges, making first-time shipping experiences much easier. Regular customers praise the professionalism and knowledge of the staff, who are always willing to assist with a smile. One customer, who has mobility challenges, specifically commends an employee for her kindness and efficiency, noting that she makes every visit pleasant while ensuring all tasks are completed without stress. Another employee, Shawn, has received accolades for managing busy times with a friendly demeanor, demonstrating the team's commitment to excellent service even during peak hours. Overall, The UPS Store #6778 is recognized for its welcoming atmosphere, helpful staff, and reliable service, making it a preferred destination for shipping and other related needs.
Wonderful people doing their absolute best while being extremely understaffed. It is a shock how well they manage the store with how few employees and how high traffic they have. Highly recommend this location for all your needs - the blonde lady with the glasses is especially sweet, she’s the absolute best!!
August 2025
Store owner wastes no time in processing your orders, but in the times when it wasn't as smooth it's because he caught something I'd done wrong in the packaging process and explained it to me, saving me from disaster! Highly reccomend this location if you want a smooth transaction process and easy going customer service.
August 2025
Great customer service on part of the front desk worker. My first time shipping with UPS and I'd never learned how the process worked, he spent the time to explain each charge and what I'd need for shipment, despite my stubborn confusion. Will become my new drop-off spot.
