The United States Postal Service (USPS) is the only organization in the country that regularly delivers to every residential and business address. USPS is committed to providing secure, reliable, and affordable delivery of mail and packages to more than 157 million addresses in the United States, its territories, and its military bases worldwide. Processing and delivering 47 percent of the world's mail, USPS manages over 30,000 retail locations and constantly innovates to make customer experiences better. This particular USPS location at 11420 Santa Monica Blvd is praised for its excellent customer service. Customers describe the staff as courteous, helpful, and professional, with some employees having worked there for years and remembering names and faces. The location is known for its quiet atmosphere, ample parking, and efficient service, with one customer stating they were able to replace their lost passport in just 20 minutes. Overall, this USPS branch is considered the best in the Los Angeles area, with customers expressing their satisfaction with the quality of service they receive.
My most favorite USPS location in the Westwood/West LA area. Always greeted with a smile by the postal workers. Never a long line. I find the workers here patient in answering questions unlike their counterparts at the Exposition Blvd location who never fail to give me attitude like I am bothering them on vacation.
August 2025
This is the best post office with the most courteous and helpful staff. I live in Brentwood and go out of my way to this post office because the customer service is so good. Always excellent.
September 2024
I’m actually pleasantly surprised with my experience here. Was quick in and out. Teller was friendly. I mean USPS is a nightmare most of the time… but this location seems to really have their sh** together!
