Violet Grey is a unique beauty store that offers an elegant, old Hollywood atmosphere. The shop features a curated selection of high-end products that are well-tested and trusted. Many customers appreciate the beautiful and private space, which includes a makeup studio, and the overall cool vibe enhanced by good music and lighting. The in-store team is noted for their friendliness and knowledge, with staff like Sima and Brandon praised for their helpfulness and care during visits.
However, some reviews highlight inconsistencies in customer service, particularly regarding online support. While many enjoy the in-person shopping experience and feel welcomed, others have reported a lack of engagement from staff at times. Despite these mixed experiences, the physical store remains a favorite for those seeking a special and intimate shopping trip. Overall, Violet Grey is a place where beauty enthusiasts can discover exclusive brands in a stunning setting, although improvement in online customer interaction is needed.
Very friendly staff and helped me find appropriate skin tone items!!
May 2026
NO RETURNS of tested products. Their return policy is different than the online shop. I was helped by a lovely associate who very kindly explained to me that they don't take returns. THIS IS NOT SEPHORA.
November 2025
They have great products, unfortunately every time I’ve gone the staff have been very rude and snide.
