West Elm offers a positive shopping experience at this location, known for its helpful and friendly staff. Customers have praised the general manager for going above and beyond in providing assistance, especially during the purchasing process and even facilitating returns. The store features a wide selection of modern and stylish furniture, along with decorative items, although some feel that prices could be more affordable. While many enjoyed their visits and received excellent customer service, there were a few experiences noted where staff knowledge and patience could improve. Overall, this location stands out for its efficient team and impressive variety, making it a recommended place to shop for home furnishings.
Art was extremely helpful and knowledgeable about finding the perfect mattress !
April 2024
This location has been extremely helpful and very positive to work with! We worked with Alex (Design Team) and Nery (General Manager) and both went above and beyond in ensuring we had the best experience possible. Ask for either of them, they are the best! Thanks for all the assistance.
April 2024
Patience and product knowledge were sorely lacking in my visit. I did better online and at the Burbank Empire location...
