This United States Postal Service location at 101 S Santa Cruz Ave is a large and busy post office with a wide range of services. It offers mailboxes, envelopes, mailers, and cards, along with walk-in passport services, including photography. The office is clean and organized, with plenty of parking available due to a large bank of 20-minute stalls out front. Despite its age, the facility is well-equipped to handle a high volume of customers, with multiple staff members working at the windows to ensure the lines move quickly. Customer experiences vary depending on the staff, but many praise the helpful and polite service they receive. Longtime employees, like Jose, are noted for their knowledge. The staff is described as professional, patient, and friendly, making the process smooth and pleasant. A memorable example includes a staff member patiently assisting with a passport photo for a baby, offering helpful tips and demonstrating genuine care. Overall, customers appreciate the friendly atmosphere, organized environment, and quality service. Many have noticed improvements in staff professionalism and helpfulness, leading to increased satisfaction. This USPS location is committed to providing reliable, affordable mail and package delivery to millions of addresses, while continuously striving to enhance customer experiences.
The office is dated, but it does have boxes, envelopes and mailers as well as cards. Service is highly dependent on who you get behind the counter. Jose has been there a long time and is very knowledgeable. Easy parking due to the large bank of 20 minute stalls out front.
September 2024
This place is a lot bigger than most post offices. It had a lot of mailboxes. The place itself was busy, and they had like 3 to 4 people at the windows, so the line moved fairly quickly. They were really nice when they helped you. Not all grumpy. This location was clean and organized.
December 2023
Jose is an excellent person with the customer service ? ?
