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“Gotta drop this review after my visit.
Their hours are updated so don’t worry about what others said in their review.
I’ve been here twice and served by different staff member. They are SUPER FRIENDLY compare to so many locations I have been to. Enjoy coming here everytime. There’s generally no wait in the morning.”
“The clerk this morning went above and beyond to help me find a package even though it had already gone out. I'm super thankful she was there and appreciate the kindness and understanding”
“Before getting a PO Box I read reviews for Mtn. View, Sunnyvale, Cupertino and Los Altos. I've dealt with Mtn. View before. They're weird and they suck. Sunnyvale keeps tearing down their USPS places. Cupertino review was fair but Los Altos had the best review and when I went the lady couldn't have been nicer. She took care of business and I was out of there in 5 minutes.”
“feels like it’s stuck in the past — think government throwback vibes lol
But the customer service is very much in the present, and clearly aiming to do its best for the future
Overall, an outdated edifice with genuinely good staff.”
“This place has one of the nicest gentleman working as a clerk . Got my package dropped off here and he was very kind to box it up would recommend this place to anybody in the area”
“totally take back my other review, mixup was not their fault. great customer service and they can cram more mail in my teeny little smallest size PO box then I would ever believe 👏👏👏”
“This is by far my favorite post office. The staff is always friendly, welcoming, and efficient, making every visit a pleasant experience. There are rarely any lines, parking is easy and convenient, and packages are always scanned and trackable the very same day.
I truly wish all post offices were run this well!”
“I would have given 5 stars except if not for the rude clerk I encountered the other day, but maybe she was just having a bad day. In the past I have always had an very nice Asian guy who is friendly, fast and very professional. I have never had to wait in line at this location. I do wish they were open more hours.”
“I had to punch my package into the dropbox inside this post office because it was a very tight fit and even though I was elbow deep in the box at one point & my arm got stuck for a few seconds nobody confronted me about it so I rate this Post Office 5/5 stars for minding their own dang beeswax.”
“I had a package that was stuck in the locker. Talked to Tao at the post office - she was awesome. She called the person delivering mail on my route, asked them to retrieve the package and deliver it to my home the same day. Awesome experience, wasnt expecting much”
“On the 1st of July, I had to send out a letter. It was my first time using the USPS by Jackson St, but I was truly amazed by Bravo. She was one the most knowledgeable, kind, professional, genuine staff that I ever met. I firmly believe she should be promoted, as she was taking care of everyone with the same care and dedication. The way she brightens everybody was a real gift!! 5/5 (would go beyond 5 stars, if possible).”
“The lady was very polite and helpful. I have never sent a package before and needed to do this for lawyers. It worked out well. She helped ensure that all the details were correct and she is very courteous.”
“The post office has been around for 250+ years. Are you all just crawling out of a rock? Stop supporting AI and do some research on how to mail. It takes about 5 seconds just as much time as it would take the clerk to explain.”
“I dropped off an important letter for certified mail and they ended up losing it. However the manager was apologetic and told me that they were truly sorry and they try to hit the 100% percent mark and that they would refund me for it. Which they ended up doing! The service was great and he came out right away and even investigated what happened. The service was quick for sending out a letter! It cost almost $5 for certified mail.”
“Went there Friday and 6 people ahead of me. Asian worker very organized and he managed to get line down then second worker came. Didn’t wait that long. Staff always nice st this one. Good job!”
“One of the best post offices I’ve ever been too and I go a LOT for my small business. Wait times are never too crazy, staff is friendly, good amount of parking spaces. Love these guys! Can’t go anywhere else”
“This post office has been a lifesaver for me since it's open all day on Saturdays—the only time I’m able to go.
So far, every staff member I’ve interacted with has been incredibly kind and professional. Really appreciate their service and extended hours!”
Open 24 hours
665 S Bernardo Ave, Sunnyvale
Post Offices
“The supervisor went above and beyond to help locate my package on a Saturday even after the post office was closed turns out I put the wrong unit # on my package. It helps when u have a tracking # thank you to the carrier who went back to the location to get my package I know it was a hot day and you guys work extremely hard.”
“It is a post office service
The lady was nice
The area is not pretty due to homeless trying to steal at the store.
We need tougher laws”
“I know most USPS are understaffed and still try to provide reasonable service. I was helped by John Rich over the email and phone for missing mail - he did all the research, fixed the problem and then called me back. The service was on par with customer service I would have gotten from Amazon - I want to say Costco also - but that might get me in trouble from high standard-expecting Costco customers like me.”
“Esmeralda went above and beyond to track down my missing package. She kept me updated throughout the process and ultimately found it. I really appreciate her dedication and excellent customer service.”
“Always friendly and helpful. I’m always amazed by how patient they are, even after explaining the same thing hundreds of times, with signs and written instructions everywhere, while customers still try to do things their own way (myself included ha ha)”
“I don't know if they will see this review but thank you so much for helping me today! I had a great experience at this USPS. I have an important mail that was mailed to my old address by accident. Once I placed a ticket on USPS main website, this local post office contacted me within an hour and was able to resolve my concern within the next hour and I was able to come pick it up without any issue the next day! Everyone was helpful and friendly!”
“I went in to have an mail forwarded to another address. I received patient service and clear instructions on what to do from the postal worker. Made it easy! Thank you!”
“Knowledgeable and efficient staff at San Jose's First Street at St. James Park office!
I was doing a change of address for my recently deceased parents and their recently closed business.
I had all the documents specified on the USPS website. The staff member had both parents individually forwarded, and the company forwarded while leaving the live-in helper's mail going to my parents house until the helper moves out.
Maybe 10 minutes for all three changes. Wow.”
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“I've only had positive experiences with this USPS location, going back 8+ years. In particular, Jose is friendly and professional, and always goes out of his way to help me answer questions about different packages/services.
Today, while I was searching for a pen, another customer advised me to ask Jose for help if needed. The realization that so many neighbors have had great experiences here inspired me to leave a review.”