The UPS Store #6370in Malibu offers a wide range of services, including expert packing, shipping, printing, document finishing, mailbox rental, notary, shredding, and faxing. The locally-owned and operated business is dedicated to providing excellent customer service. Customers have had mixed experiences at this location. Some have praised the staff, particularly Zack and his team, for their incredible helpfulness, fair prices, and stress-free service, especially during challenging times like the Malibu wildfires. Others have reported rude and condescending behavior from certain employees, as well as concerns about the store's handling of packages and charges for printing labels. Despite the mixed reviews, the majority of customers seem to appreciate the store's efforts to provide a cooperative and polite environment, even during busy periods like the Christmas rush. The staff is often described as "miracle workers" with "amazing attitudes" and a commitment to small acts of kindness. Overall, the UPS Store #6370 in Malibu appears to offer a range of services with varying levels of customer satisfaction, depending on the specific interactions with the staff. Customers are encouraged to visit the store and judge for themselves the quality of the services and the helpfulness of the team.
Zack is super knowledgeable. Every summer, he and his team carefully pack my gear, monitors, and computer parts for my move to the East Coast. He explain insurance clearly, and while I shipped my stuff, my mom got her Amazon returns and notaries done — super convenient! Love the whole team! Thank you guys.
December 2024
Not ur average ups nicest staff on planet earth. If only other places had staff like this. These guys are miracle workers w amazing attitudes and legit good doers/ contributors to society. Talk abt small acts of kindness. Next level and also have the job handled never had an issue in 10 years w sending anything w them... read full comment
March 2024
Customer Service is top notch, the manager is always helpful when other are busy helping other customers. 5 Stars.
