Citi, a local banking institution, has received mixed reviews from customers in the area. Some have expressed frustration with the poor customer service and lack of follow-through, particularly with setting up new accounts. Customers have reported that tellers repeatedly promised to call back but never did, and the manager seemed disinterested in addressing these issues. However, after one customer's situation was escalated to the Area Director, the experience improved significantly. The Area Director was understanding, polite, and helpful in resolving the issue. The branch manager and staff also apologized for the previous problems and provided the customer's daughter with a positive and personalized account setup experience. While some customers have had negative experiences, others have praised the branch, describing the staff as respectful, kind, and professional. Customers have appreciated the branch's service and have no complaints about their interactions. Overall, Citi's local branch appears to have had a mix of both positive and negative customer experiences. The bank has made efforts to address and resolve issues when brought to their attention, but some customers remain dissatisfied with the initial level of service and responsiveness.
Only one teller and I waited in line for 45 minutes and only had 4 people in front of me.
May 2026
Bank staff were friendly. Tanya was very helpful helping me with my CD renewal.
November 2025
Not the banks fault but why would the City of Manteca install a median right in front of the banks entrance on Main. Especially when the bank parking lot is a one way to get in and out.
