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“Absolutely love this place! The staff is super friendly and always ready to help you find exactly what you need. I can always count on them for great advice and a huge selection of products for all my DIY projects.”
“I’m a retired lady who is over 70 years old. I have an antiquity “Brother” sewing machine that brought from a garage sale twenty years ago. It often has some minor problems, but by tightening or loosening certain screws, it could still work. This time, the upper and lower threads in the machine are not connecting. I’ve never seen this before, I tried many ways including changing the needle, replacing bobbin and bobbin case, but all failed. I called the store for help.
Ms. Allegra Buch answered my phone. She listened to my ideas with great enthusiasm and patience: I don’t want to spend much money on this too old machine, and don’t want to buy another one either, due to my eyesight having deteriorated rapidly lately. I want someone to see the machine to make a diagnosis. If there is a big problem, I won’t keep it anymore.
This is what makes her so admirable. From the beginning, she didn’t make excuses or try to brush me off. She knew this deal wouldn’t be profitable, but she was still willing to let me bring the sewing machine to the shop for a diagnosis. This proves her kindness! She’s willing to help those in need.
Ms. Allegra Buch used different colors for upper and lower threads to confirm the problem. After she tightened some part (I don’t know how to call that in English) the machine works! Me, her and onlookers were all happy. Also, this proves her Job-related knowledge. She isn’t a technician, but she works in a professional way ---using color coding, knowing which area the problem is in, instead trying things randomly here and there. I don’t think her success in solving the problem was a coincidence.
I praise Allegra Buch. I think she is a very good employee in this very good store!”
“We went in to find a new induction cooktop. Primary objective, walk out door with a unit.
Had a nice budget. Ken surprised us with a unit that was 1/3 of our budget. We opted to also buy a new washer/dryer.
All that in less than an hour and a half.
Plus, they will be delivering the new appliances.”
“Awesome customer support and patience and understanding and compassionate. I'm not a tech but did his best explaining with my electric dryer not working. That's why he should get a raise. Ty”
“Brought in a board to have resoldered today. In and out in about 15 min. Including playing numerous pins. Very nice people. I do recommend. And my pin is back working!!!”
“Friendly, informative, good prices. Delivery crew was spectacular, even helped me rearrange the living room when they dropped off the sectional we ordered. Only reason I'm not giving 5 stars is they can be hard to reach on the phone if you need to speak to someone.”
“By far the better appliance store. Customer service is excellent. Peter was attentive and thorough in explaining the difference between machines. We were able to make a confident decision and determine which machine provided everything we need in the price point we desired.”
9AM - 5PM
1100 Boulevard Way, Walnut Creek
Appliances
“I was shopping around at a couple different places for a new induction range, and having been to two other stores just before I came here expecting the same level of dismissive service I got before.
Instead, I had the chance to work with Adam Jensen who proved to be extremely knowledgeable, kind, and beyond helpful in our search for the right range. Super patient and more than willing to answer all of my silly questions. Not once did he make me feel stupid and instead indulged me and my curiosity.
That level of customer service also extended to their delivery staff. They went above and beyond to make sure that I’m a fully satisfied customer. Not only did they install the range without damaging anything in my house, but they went so far as to actually replace some of the old wooden planks and siding we had.
I highly recommend working with the staff here as you will be treated with respect and as a valued customer. I will purchase from them in the future if/when the need arises!”
9AM - 5PM
1960 Mt Diablo Blvd, Walnut Creek
Appliances
“I had a great experience at this store! The staff was incredibly friendly and patient, taking the time to walk me through different vacuum options and even letting me try them out in the store. They really know their products and made the whole process easy and stress-free. And I have to mention their shop dog, Kirby — absolutely adorable and such a sweet little addition to the visit. I left feeling confident in my purchase, and I’d highly recommend this shop to anyone looking for a quality vacuum and genuinely helpful service.”
9AM - 5PM
2260 Commerce Ave Ste E, Concord
Appliances
“So glad we saw Matt at Monark Appliance to help us with our purchase. He took his time with us and answered all our questions. We look forward to cooking and entertaining in our new kitchen. Highly recommend!”
8AM - 4:30PM
2490 Arnold Industrial Way suite g, Concord
Appliances
“Thank you so much to Greg at clear Quest products for being so helpful and knowledgeable. I will definitely be shopping here again in the future. I can’t wait to finish our set up thank you again .”
“Stopped in to look at the Yoder 640 in person. Had plenty of barbecues to compare with. Very knowledgeable and friendly staff. Henry and Patty were super helpful and answered all my questions. Will be my go to shop here soon. Highly recommend!”
“I have been purchasing appliance parts from Ray for years. When something is not working, he is my go to. I recently hired him to come into my home and fix my oven. When I visited him at his shop to tell him what was happening with my oven he asked me a couple of questions and informed me of what he thought the problem was. Told me exactly what it was going to cost if it was indeed that problem. I hired him on the spot. He showed up exactly when he said he was going to show up. He actually called me to tell me he was on his way. He showed up with the correct part, tested my oven, and had it completely repaired within 40 minutes. I couldn't be happier. He is incredibly respectful, professional, and personable. at the same time. I would hire him again in a second.”
“Certain shops are go to places, Western Vacuum is my go to shop for vacuum cleaner repair for years. Price is reasonable, service is reliable and timely. Raess is personable and trustworthy, he restored my Hoover and Kenmore vacuum cleaners to like new condition. 5-star service.”
10:30AM - 5:30PM
1601 Tennessee St, Vallejo
Appliances
“I took my cherished 35 yr old Bernina 910 sewing machine into a local Sewing & Vacuum retail/repair location and was told it wasn't repairable; without opening it up, they suspected that the transformer was blown and replacement parts are not available. I was shown new machines to purchase but desperately wanted mine repaired. I went to another Sew & Vac retail/repair and they said I'd hear from their repair person within 2 weeks. Daryl called to say the capacitor was blown and he had the replacement part from an old machine. I now have my machine back - tuned, cleaned, and running ever so smoothly! Masterful! Thanks, Daryl.”
“Amazing communication, quality service, and all around ease of getting not only a Freezer taken care of, but more importantly the fridge. They took the time to problem solve, contact the manufacturer, and made it all work with my busy work day. Highly recommend Rick and his work.”
5:30AM - 10PM
2090 Meridian Park Blvd, Concord
Appliances
“Sue was phenomenal. And there was a very kind Asian gentleman whose name I can't remember helped me in the lighting section. Found a new 13W light for my unique kitchen light fixture.”
11AM - 7:30PM
1680 Willow Pass Rd suite A, Concord
Appliances
“Thank you sam for helping me finding what i was looking for
Great furniture and amazing service! Sam was very helpful and friendly. Highly recommend this place!”
6AM - 8PM
1625 Sycamore Ave, Hercules
Appliances
“We visited on 7/10/23, looking for a length of flexible spa hose to finish setting up a hot tub in our backyard. We had already gone to one Home Depot and had issues. We located the hose in question, but wanted to buy per-foot, rather than an entire roll of hose. This was something they had a SKU for, but they didn't have 8 feet of loose tubing for us. Eventually, we took the roll up to check out and explained the situation to Sylvia. Other places might insist that we buy the entire roll. Instead, she stuck with us, and found Jose, who could do the cutting we needed.Thank you to Sylvia and Jose for going above and beyond in order to make it work. It took a little while to get the right people, but they didn't abandon us, and they made sure to keep with it until we had resolution.”
“I have shopped at Habitat since they were in the old bowling alley on Monument. The inventory and bargains may vary but the heart and soul of the employees never does. Hansel and Andrea are delightful and they make sure all transactions are fair to the customer and provide finances to the Habitat program. After all - the stores primary purpose is to support construction of new homes. I must also mention that Hansel and Andrea have passed on their excellent customer service to newer employees like Deshawn. If you ever have a question or an issue every employee will do whatever they can to help”
“Just your typical electronics store. Most employees were nice and greeted you. I didn't need much assistance on anything so I can't say mich for their service but the checkout was fast.”
“Al helped me with a larger purchase and was extremely helpful throughout the process. He went above and beyond to track down my credit card to take advantage of the 12 mos. 0% financing. I’ll definitely be working with him again on future management and remodel projects!”
“My favorite store for all my DIY items for around the house, as well as work essentials! Whether getting some screws or putting together an order for a job Home Depot is in my opinion the best!”
5:30AM - 10PM
2090 Meridian Park Blvd, Concord
Appliances
“Went to price a lawn mower small yard wanted clearance, open box, mark down, push,electric, or trimmer 50.00 or max 100.00 The rep in garden knew exactly what I needed including price. Im thinking he's trying sales pitch me something higher showing me a item that was under 279 price tag im like no.. he pulls out that scan gun and said there 100.00 and only 2 in stock and I sold one earlier. So the one im looking at was the one left. And ill be a fool if I left the store to price others at any other store. My luck it would be gone. So I got it. Now I can keep my yard manageable and not wait for my landlord to do it. Yass!!”
5:30AM - 10PM
2090 Meridian Park Blvd, Concord
Appliances
“We are trying to buy some room divider door's and Eddie has been fantastic. We can't get any help for the next step in the process, we paid a deposit and then basically ghosted. We went back to the store and once again Eddie was great, he made several phone calls to different people while we sat there and he also introduced us to a gentleman who is part of the next step and still nothing. Eddie is doing everything he can we think he's great but the team around him is no help”
6AM - 10PM
1935 Arnold Industrial Way, Concord
Appliances
“I have been shopping at Lowe's for over eight years. For the past five years, Courtney has been the best representative—always available and highly professional in her work. Whether she is at the Pro Desk or elsewhere, she is one of the main reasons I keep coming back; she helps me with everything I need and treats her customers with great kindness. That is why I wouldn't trade Lowe's for any other place—you guys are the best.! ?”
“I shop here a lot for all personal and business electronics. I needed a security camera for my truck yard. For some reason the salesman was unable to understand I wanted to purchase an item. Very frustrating. Fortunately the store manager, Jorge, stepped in and facilitated a smooth and easy transaction to get me and my business exactly what I needed. Thanks J, you are the best. Nothing beats the brick and mortar experience. I've been shopping this store since they opened. Still the best.”
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“Absolutely love this place! The staff is super friendly and always ready to help you find exactly what you need. I can always count on them for great advice and a huge selection of products for all my DIY projects.”