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“We recently had an excellent experience with Mattress Firm, specifically thanks to the wonderful staff at both the Concord and Pleasant Hill locations. Our initial visit was to the Concord store, where we met Hogan. He was truly professional, knowledgeable, and experienced. Hogan took the time to understand exactly what my husband and I needed. Hogan was courteous and made us feel welcome. He clearly knew the products inside and out. His advice was practical and tailored to our situation. Unfortunately, the Concord location did not have enough of their full range of mattresses on the floor for us to try everything we needed. Hogan, demonstrating his dedication to our satisfaction, immediately recommended we visit their nearby sister location in Pleasant Hill to see a greater selection.
We followed Hogan's excellent recommendation and headed to the Pleasant Hill store.
We were greeted by the Store Manager, Dan, who took great care of us. His guidance was invaluable in helping us make our final decision. We also want to thank Jason, who was incredibly attentive and friendly during our visit.”
10AM - 8PM
1100 Concord Ave Bldg B, Concord
Mattress Stores
“Mike (supervisor) demonstrated superb customer service skills.
I had issues with shipment on a box frame that I ordered online. I called the Concord Ave location and asked if he was able to assist me with tracking my order.
He not only provided multiple options to resolve my concern, but he also acknowledged my situation and showed empathy. Mike was attentive and ensured all my concerns were addressed to have my bed set before the holidays. Mike truly took his time to hear me out and ensured I understood the entire process. I never once felt rushed with him and assured me that everything will be ok.
In addition, Mike always “kept the door open” with me by telling me not hesitate to reach out if there are additional things I need. He felt warm, personable and approachable.
As someone with years of retail experience, Mike hit the nail on the coffin with his customer service and social skills. Thanks Mike!”
“Thank you Kashif!!! Kashif was helpful, knowledgeable, friendly, and professional. Made our experience buying a mattress quick and easy! Good prices and loved his energy. Definitely ask for him!”
10AM - 8PM
1245 S Main St, Walnut Creek
Mattress Stores
“This was a super easy experience. I was in and out with a queen size mattress purchase in no time. Claire was extremely helpful and knowledgeable. Great service!”
“Best experience ever. My wife and I walked in and Josue greeted us promptly and asked what we were looking for and within a few minutes we were getting rung up. Josue is very knowledgeable, friendly, and efficient. This is our second bed from this store and will continue to buy from this location because of the smart and friendly service we received. 10/10 Josue!!!!!”
“Zubia helped me find the right pillow, and had excellent suggestions on my sleep position. Very knowledgeable and I’ll be back! Thanks.
-Colton”
“We needed to upgrade a few details on our bed that we love that we purchased a couple of two or three years ago. The staff was amazing in the Walnut Creek store helpful. Checked a lot of details out for us helped us set up a delivery date that works for us you guys are the best.”
9:30AM - 7PM
2325 Sonoma Blvd, Vallejo
Mattress Stores
“Excellent customer service. Friendly atmosphere. Local business. Cares about his customers. Quality furniture the inside of the business is clean and well maintained. This furniture store should be the example of what other furniture stores should strive to be. -Tony J. Thompson”
“We are very happy with our purchase. From the time we entered the store we were treated with utmost personal courtesy and honest information.by DanielJames..This store is worth a visit.”
“Friendly, informative, good prices. Delivery crew was spectacular, even helped me rearrange the living room when they dropped off the sectional we ordered. Only reason I'm not giving 5 stars is they can be hard to reach on the phone if you need to speak to someone.”
“I had three level fusion on my spine and found I could not sit in an ordinary chair for any length of time. I had a job in which I needed to sit every day for a long periods of time, fortunately, I found this store, Relaxed the Back, that had a very expensive chair that once I sat in it I realized I had found the chair that allowed me to sit for hours on time. Although the chair was expensive, because of my back surgery the cost did not matter and it was worth more than twice what I paid for it.”
“Bought a bed, ottoman, and couch. Good experience and lowest prices I saw. until the ottoman never showed. And the location handled it poorly always putting me off until the owner got in, and he was never in. Called 4 times and showed up in person. Yet I’m
Still ottoman-less and refund-less.
Update: ottoman received along with a $100 store card after 2nd delivery attempt.
Previous rating was 2 changing to 4.”
“Rachel was fantastic and made the process a breeze. I’m so excited to receive my new mattress but unfortunately sleep number’s shipping takes a lot longer than other companies. My back is impatiently waiting?”
“Love this place! Great selection of quality furniture! Lots of options to make your house a home! In addition to a great store, they have A+ customer service! Julio was AMAZING and provides TOP NOTCH assistance! So glad we were able to work with him. We love our furniture and are repeat customers; our stuff from 10 years ago still looks FANTASTIC!”
“Was worried about hard sales pitch when entering a mattress/bed store but was pleasantly surprised by the staff here. They were informative & attentive without hovering while we looked around. Let us take the time & ask questions to figure out what we really wanted and needed. We went in with an idea of what we wanted and actually learned what would be a better fit for us! Highly recommend Sleep Number @ The Veranda.”
“We had a terrific experience purchasing a new couch this spring. We have purchased from Bassett multiple times because of the quality construction and stylish designs. Cece was wonderful to work with. She is knowledgeable of the products, listened closely to our needs, and recommended options that were right for us. We never felt like we were being pushed or over sold, and after a few months, we are still loving our new couch!”
“My wife and I recently visited Ashley in Concord, CA a couple of days ago with no intention of purchasing anything-just browsing. We were greeted by Steve, who did a fantastic job of explaining the store layout, products and services without the pushy sales guy tactics often seen elsewhere. After some browsing, we stumbled upon the Isanti dining room set and knew it was perfect for our home. Steve made the entire process enjoyable and simple, solidifying us as Ashley customers for life. If you plan a visit, be sure to track him down!”
“These are my people, the furniture is everything it needs to be. I shop here on a semi-annual basis and am consistently surprised at how they endure the elements to deliver top-notch customer service.”
11AM - 7:30PM
1680 Willow Pass Rd suite A, Concord
Mattress Stores
“Thank you sam for helping me finding what i was looking for
Great furniture and amazing service! Sam was very helpful and friendly. Highly recommend this place!”
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“Bill was amazing and made the experience well worth it. Broke down everything so that I can understand and was crystal clear on everything. This shud be your first stop shop. Great prices and they are super friendly”