Victra is a Verizon Authorized Retailer located in Merced, CA, focused on providing excellent service to its customers. The staff, including Diana and Jack, are praised for their helpfulness and professionalism. Diana is noted for her ability to explain everything clearly and for her kindness, even offering water to a customer's dog during a visit in hot weather. Customers appreciate her support in setting up new phones and her friendly demeanor. Jack is also highly recommended for his knowledge and patience in resolving phone issues, as well as his ability to provide information on saving money with different products and services. Overall, Victra is recognized for its dedicated and caring team, making it a recommended choice for anyone in need of wireless devices and assistance.
Evelyn helped me and my son update our phone lines, she was efficient and very helpful with any questions we had. The easiest customer service I’ve ever experienced
June 2024
Diana was nothing but help and could explain everything to us . My dog would have been stuck out in the 101 degree weather . She invited us in loved our dog and got her water . She is as the helpful Verizon person I ever met .
May 2024
We had a great experience with Diana and the rest of the staff Lucy and Manny outstanding people would recommend my friends and family and anyone else to go see them.
