Chase Bank provides a mixed experience for its customers. While the in-person customer service at local branches is reported to be excellent, with professional and helpful staff, the overall experience with the bank's customer service, practices, and policies is described as "absolutely horrible" when dealing with them over the phone. Customers have reported encountering numerous hidden fees and feeling that the bank does not care about them as individuals. However, the branch staff often smoothes over these issues for the time being. Some long-term customers have expressed feeling unappreciated, with no perks for their loyalty. Despite these concerns, the bank's services have also been praised, with one customer highlighting the excellent work of a specific Private Client Banker, Dillon Ford, who was thorough, professional, and able to fulfill the customer's needs.
Christina is a very professional and helpful manager she really did a wonderful job to help me with everything I needed. I appreciate her service a lot! Thank you Christina
September 2021
Dillon Ford greeted me before I even entered and served me professionally and offered sound financial advice. I was surprised he was a teller because his awareness and expertise were far beyond regular banking experiences I've had.
February 2021
Service OK. I wish Chase would stop being the #1 funder of fossil fuel projects and commit to helping prevent further climate change damage to the world we leave to our children and grandchildren.
