Verizon at Cellular Sales, located at 717 Broadway in Millbrae, is known for its exceptional customer service and knowledgeable staff. Customers have praised the wireless sales consultants for their genuine care and empathy, especially in challenging situations. An associate manager, Ethan, received particular recognition for his dedication to helping a customer save their long-held phone number, showcasing his expertise and willingness to assist others. Julian also stood out for providing attentive service and resolving account issues, while Ronnie impressed customers by going above and beyond, even staying after closing to ensure they were helped. Despite some initial waiting, the overall experience at this Verizon store is highly rated, making it a recommended destination for anyone needing assistance with their wireless needs, including phone upgrades, plans, and accessories.
My phone broke on the way to SFO airport. Dejan was so helpful and patient. Was able to revive my phone and transfer everything over. Was in and out with super friendly service. Went above and beyond and even gave recommendations to grab food. Made the whole experience of losing my phone stress free and actually enjoyable
December 2025
Julian resolved a major issue with my business account highly recommend this store
October 2025
was hoping to get a diff phone,noone approach me when i came in but still giving this store a 5 star because the guy that helped was really nice,i hate going to VZ stores but now i know where to go.thanks Z VZ STAFF
