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“Padam is peerless. He is the most helpful and patient customer service professional I’ve ever encountered. He worked extremely hard to resolve the issues that I have. He is a priceless asset to the company. We will come back and change our internet subscription to AT&T because of him. He deserves every recognition.”
“nelly is very knowledgeable about her phones helped me out today fix my phone and all the pop ups i was having. i went to another cricket store and they immediately just told me i had to get a new phone. nelly took her time and fixed my phone and told me a have a great promo and added a new phone to my account . i was ho happy with my experience today. thanks a million nelly”
“Store manager Zhao has a very good service attitude and patiently helped us solve the mobile phone problem. Thank you Mr. Zhao. If any friends need to deal with cell phone matters in the future, they will definitely recommend this store.”
“Big thanks to the Irene and Jacky for making my switch from Xfinity so easy! They walked me through every step, answered all my questions, and even set me up with a great promotion. Couldn’t be happier with my new service.”
“incredible customer service from this store the employees nelly really helps you out with any phone issues you might have and she offers great deals if you need a new phone or even tablet”
“I came in to fix the broken hinge and front screen on my Z Flip 5. Eddy was able to order the part and fix it super quickly, I just had to wait a few days for the part to arrive which is fine. If you have a common phone he can probably get it done for you same day. Service was great and he did a fantastic job considering the zflips are difficult to fix! Thanks!”
“Diana is very helpful. Every time I have an issue with my phone she always fixes it for me. She never complains no matter how many times a month I come in. Always welcomes me with a smile.”
“Dealing with AT&T and we are not happy with how we got approached in target store to get AT&T came into AT&T store in Belmont, California and Ashim helped us. We are done yet, to fix our bill but he is great manager, great customer service very kind very patient and very hopeful that this will be fixed. He will be our go to guy from now on!”
“I had an outstanding experience at the Verizon store on Sloat Blvd, thanks entirely to Sarron. From the moment I walked in, he welcomed every customer with genuine warmth and professionalism. His customer service is truly top-tier—he took the time to listen carefully, addressed every issue with patience and care, and made sure nothing felt rushed or overlooked.
What impressed me most was his ability to troubleshoot long-standing issues I had been dealing with for quite some time. Sarron successfully resolved problems with my eSIM, messaging, email, and several other related issues that others had been unable to fix. His technical expertise and depth of knowledge were evident throughout the process, and he explained everything clearly and confidently.
Beyond his technical skill, Sarron’s personable nature and strong client interaction made the entire experience stress-free and genuinely pleasant. He is a valuable asset to Verizon, and I sincerely hope he receives recognition for his hard work and dedication. If you visit the Sloat Blvd location, you’re in excellent hands with Sarron - he is an absolute pleasure to work with!”
“Awesome customer service, Julio and Thomas were very helpful with all my questions. I've been with metro and t-mobile and I got to day the service here is great with out the hundreds from the other company's. I was paying nearly 400 for 3 lines. Here, I have 10 lines and pay around 260. Hellloooo, make the switch.. Best location and great employees!!!!”
“YeaMac in Burlingame, California did an amazing job diagnosing and repairing my MacBook Pro. They went above and beyond, spending extra time to make sure the issue was fully identified and fixed correctly. It turned out the MacBook itself was defective, and if they hadn’t taken the time to thoroughly diagnose it, I would have ended up spending a lot more money unnecessarily.
They also upgraded my other Apple computer, and it’s working perfectly. Their knowledge, honesty, and attention to detail really stood out. I truly appreciate the care they put into their work, and I will absolutely be coming back for any future Apple product needs. Highly recommend!”
“very good customer service from nelly and nicole extremely friendly and super helpful. nelly also mention that cricket now has home internet. definitely will be coming back for that”
“I had an incredibly positive experience with Arpana at the AT&T store in the Hillsdale mall yesterday! Arpana greeted me immediately upon my entering the store and was patient, kind and extremely helpful in assisting me to resolve my issue and get my new device activated and up and running smoothly. She was knowledgeable and kind! I will definitely go back to this store in the future for any cellular service needs! Thank you so much, Arpana!”
“I was shopping at the 99 ranch market and my phone doesn't work somehow. Despite the fact that I'm using Verizon, the boy who works there is still willing to help me solve the problem patiently and friendly.”
“I definitely recommend this shop to get your phone repaired. Justin did an excellent job and the repair was quick to replace the cracked screen. The phone screen looks great, like the original.”
“Highly recommend for iPhone repairs. The owner was transparent with costs and time to get fixed. Dropped off my broken iPhone 13 Pro (shattered the screen and battery stopped working) and had it back within a day. Best prices and quality in the area.”
“I had an amazing experience at the Metro PCS on 799 Hickey Blvd in Pacifica. From the moment I walked in, the service was welcoming and professional. Ahmed was the one who helped me, and he truly went above and beyond.
He took his time explaining all of my options, breaking down the pricing clearly, and answering every question I had without making me feel rushed. I came in looking to get two phones with two phone lines, and Ahmed worked with me to settle on a price that made sense for my budget. I really appreciated how patient and transparent he was throughout the entire process.
It’s not often you find someone who genuinely cares about making sure you leave satisfied, but that’s exactly how I felt. The whole experience was smooth, stress-free, and honestly way better than I expected. If you’re going to the Metro PCS in Pacifica, I highly recommend asking for Ahmed. You won’t be disappointed!”
“Michi from att gellert Blvd was the sweetest soul of all. It was God's blessing for her to help me out. As a 84 year old, I felt very cherished by Michi by her kindness, patience, and attentiveness. I hope all att workers learn from michi on how customers should be treated”
“We had a great experience with Victoria and Mallory at this store. Helped us through a difficult transfer from a really old Samsung phone to a brand new iPhone. They are smart, patient, professional, and kind. We highly recommend them and this store! Thank you for everything!”
“I would like to congratulate the attendant Jaime; he was a very attentive young man and helped us immensely. He was super attentive to us and did everything to solve our problem. We are very grateful for that.”
“Ying helped my daughter and me upgrade our phones, and she was amazing! She was incredibly helpful, kind, and knowledgeable. She took the time to explain everything clearly and worked hard to find us the best deal possible. We truly appreciate her excellent customer service. Thank you, Ying!”
“I'm giving this store a 5-star because of one of their staff, Jaime. I had an issue with my iPhone not knowing if it can be fixed without going to an Apple Store. I got inside and Jaime immediately asked me if I needed help. I told him what's going on and he patiently tinkered with the device. He explained to me what might be the problem. I was getting worried because we were getting nowhere. Then he told me to go to an Apple Store instead. Nevertheless, he tried another "trick" and lo and behold! My phone was unlocked with my passcode. I really appreciated Jaime's patience & knowledge. But most of all, his tenacity in helping a distraught person...me. This T-Mobile store has an asset in Jaime. I went to the same store 2 years ago and the staff were on their phones and didn't even lift their heads until I greeted them. This time, what a huge difference. Jaime is the best! !”
“They were very knowledgeable and did not over sell me additional products. I’m excited to experience this new carrier. Att&t to T- Mobile. Will update if necessary!”
“Big shout out to Mike for his outstanding customer service and patience with me with my challenges with my phone! I've been a customer for many years and Mike was the most outstanding that I have ever worked with.”
“Great customer service. They have bilingual agents to assist you (Chinese and Spanish). Overall a very smooth process. Be sure to have your secret PIN ready before visiting.”
“A special recognition to Arpana who made the transition from a different carrier to Att so easy and simple. She was professional yet courteous on fulfilling our phone and home wireless services. We thought that “cutting the cord “was not possible in our area but we were wrong. Internet Air for our home works great. Our phone wireless connection is better than ever even without using Wi-Fi calling. Thank you again Arpana and ATT!”
“Adam and his fellow colleague are extremely knowledgeable and helpful. Best Verizon I’ve been to out of many Bay Area Verizon stores. Very personable and pleasant to chat with. Highly recommended/satisfied with my visit today. 10/10”
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“My phone broke on the way to SFO airport. Dejan was so helpful and patient. Was able to revive my phone and transfer everything over. Was in and out with super friendly service. Went above and beyond and even gave recommendations to grab food. Made the whole experience of losing my phone stress free and actually enjoyable”