Finish Line is one of the best shoe stores in Milpitas, CA, offering the latest running shoes, basketball sneakers, casual shoes, and athletic gear from brands like Nike, Jordan, adidas, Under Armour, Puma, and Champion. They provide a variety of products for men, women, and kids, including shoes, clothing, and accessories. The store itself is very good and carries quality shoes, though some note they can be a little expensive. Customer service experiences vary. Many receive top-notch, attentive, and fast service, with staff helping customers try on multiple sizes and styles to find the perfect fit, even on busy days. The store also offers specialized services like custom orthotics, which customers describe as life-changing. However, there are occasional issues, such as an incorrect shoe size being sent, requiring customer service assistance to resolve. Some reviewers note that staff turnover seems high, making it difficult to find familiar, knowledgeable faces. Despite this, the commitment to service is evident, with customers often leaving satisfied with fresh kicks and new gear.
Came here for a pair of cute shoes and was greeted by the manager eduardo. He helped me out looking for the ones i wanted and was able to purchase. Great customer service on my end from him. I appreciate the swiftness, would come back for some other shoes and clothes another time fs
December 2023
Jordaan is helpful and very kind. She has great customer service too!
November 2023
Variety of new models and styles , although some sizes are not available
