26006 Marguerite Parkway, Mission Viejo CA 92692
“Nice store! Not only do they have hardware and supplies but also a really nice household (kitchen, mostly) items area full of decorative and useful things. Store is very clean and neat, and the staff is great.”
27952 Hillcrest, Mission Viejo CA 92692
“My husband and I first met Andrew (Andy) when we went to Home Depot looking for closet doors for multiple rooms in our home. He was incredibly helpful, knowledgeable, patient, and genuinely interested in finding exactly what we needed. He immediately stood out as one of the best sales professionals we have ever worked with. Our experience with him was so positive that when we later decided to replace two exterior doors in our home, we specifically went back to Home Depot to work with Andy and ultimately purchased both doors through him. Even though our contractors had offered to get the exterior doors for us through their manufacturer connections and handle the installation at a better price. We still chose Home Depot because of Andy. There may always be another option or a better deal somewhere, but trust, reliability, and exceptional service are much harder to find. Andy genuinely listens to his customers. He is caring, approachable, knowledgeable, and never pushy. He understands what you need, gives thoughtful and trustworthy advice, and consistently follows through. He truly under-promises and over-delivers. That kind of trust creates loyal customers. His follow-up was exceptional as well. Even when we couldn't make a couple of the appointments, he remained patient, continued following up, and kept providing us with additional options. He never gave up on helping us, and his persistence always felt genuine rather than sales-driven. We have literally raved about Andy to our friends and family. He deserves to be recognized and hopefully compensated accordingly for the exceptional service, integrity, and dedication he brings to his job.”
27952 Hillcrest, Mission Viejo CA 92692
“I've been a Lowe's guy for years. I'm a Home Depot guy now (Lowe's only due to proximity). My Lowe's has some good people that work there, and they have good sales from time to time, but HD obviously has a way better climate. The employees are always happy. The prices are almost always better, and the place just SMELLS like a DIY home improvement store ought to. I love this place.”
27952 Hillcrest, Mission Viejo CA 92692
“I love Home Depot for it materials that I can quickly purchase, and I love the variety quality of the materials, and I love the people that work there. For the most part, they are helpful and knowledgeable. I am mainly, however, writing this review to acknowledge an exemplary employee, who turned negative things around and made my latest visit a very positive appointment.The story of that visit.As excellent as Home Depot is, there, is one issue, however, that has failed to improve over the years, and that is communication by phone. I have had multiple phone, call, disconnects, and people who were not knowledgeable that should not have been answering the phone to give advice or information. Case in point. I drove to my local Home Depot in Mission Viejo, California, yesterday morning, just before they opened at 6 AM. I was trying to find out information about their Christmas tree lot, a place where we have purchased our trees through the years, and been extremely satisfied with the quality and variety of the trees they have there a lot. As I approach the area with a lot was, I saw no signs outside, showing the times that they were opened, so I decided to call (not wanting to get out of my car on the cold morning and go inside. The automated system gave me multiple hangups, so I decided to wait until a later time. I called again at seven, and then again at eight, but could not reach any live person. I eventually did have someone answer the phone call, but I could not understand him, nor could he understand me. He transferred me to customer service, that ended up being a warranty Department at another location. The woman was helpful, and she gave me information; however, the information was incorrect. She told me that the lot would be opened at 6 AM, which was not true, and she also told me that there would be a new Monday morning delivery of fresh trees, but that they would not be offloaded until Tuesday morning, so I should just wait patiently until the next day.My better judgment, and my knowledge of how the workers at the Christmas tree lot are always ready to offload and always ready to help prompted me to visit the lot in person at 1 PM on Monday. Ali greeted me, asked if he could help, and told me that they were at that moment, offloading the delivery that it just came in. he was only able to pick out an excellent tree for me, but he on the car, gave suggestions about taking it off the car. When I got home, apologize for the incorrect information I had received earlier, and sent me on my way, another successful Home Depot visit, successful only because of an employee who, at this busy pre-Christmas time, chose to go above and beyond.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
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Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
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