“Everyone here has been friendly and superbly helpful(and I have worked with everyone that's been here over the past decade).
Many of the bad reviews are for general frustrations with post office speed and delivery in general.
Solutions?
1. Remove people with conflicts of interest (ie DeJoy and Wos who may claim up to a total $75,815,000 in assets from U.S. Postal Service competitors, according to government records) from positions of power and/or force them do divest from companies that benefit from USPS's shortcomings.
2. Invest in your infrastructure and workers. Make sure there are enough mail carriers; ensure they are paid fair wages that raise with inflation; and prevent deteriorating labor standards which will inevitably get in the way of effective and efficient mail delivery. (The former removes many disincentives for this.)”
“On 7/14/25, I went to FedEx Monrovia to fax an important document. Luckily I met Li, she instructed and helped me with my 8 pages document. They didn’t go through the first three times. Li was so patient and keep on trying the fourth time. It finally went through. If not for Li’s kindness, professionalism and detailed instructions, I wouldn’t be able to complete my job. Li is the best customer service I ever met.”
“I had to ship a return that was over 1k so I was a little nervous but everything turned out fine. I do love the shorter lines they have over UPS. The workers are always helpful and nice. Parking is a little tight but there's usually spots so I appreciate that. The price of shipping really has gone up in value so I try to avoid paying out of pocket for anything and usually get shipping labels from whoever I am returning to. I definitely will be coming back for more services.”
“I have had a box at this store for about 4 years. I have also used their shipping and packing service numerous times. Everyone is always very helpful and very efficient. A box here is much more convenient than at the post office.”