The Verizon store in Monterey provides mobile, 5G home internet, and business services. Customers can visit the store, schedule an in-store appointment online, or place orders for pickup, delivery, or shipping. Customer experiences at this location can vary. Many reviews highlight exceptionally positive interactions with specific staff members, who are described as upbeat, helpful, patient, wonderful, and awesome. These employees provide great communication and customer service, working hard over multiple days to resolve complex issues, such as porting numbers from prior carriers, and ensuring continuity of help. Staff members are noted for addressing problems in a timely manner, offering all options clearly, and being straightforward about charges. While some customers report very easy processes like curbside pickup, others mention that resolutions can take longer than expected. There is an occasional mention of a staff member seeming rude. Long-time customers advise staying on top of your cell bill to check for incorrect charges. Overall, the store is a place where dedicated teams work diligently to settle customer issues.
Joshua was a huge help!! I had a mess of a situation at a licensed Verison, and he helped me course correct. Thank you Joshua!
February 2026
I had an amazing experience with Andrew the new hire from this location. He made me feel heard, didnt come off like a pushy salesman, got me exactly what I asked for and was able to save me money I wasnt expecting to save. Thank you Andrew for being awesome and hope to see you again
December 2025
Outstanding customer service from Mo at the Verizon store! He was friendly, attentive, and genuinely committed to helping. My questions were answered clearly and promptly, and the entire experience was smooth and stress-free. It’s rare to feel so valued as a customer—thank you for going above and beyond!
