The Verizon store in Monterey provides mobile, 5G home internet, and business services. Customers can visit the store, schedule an in-store appointment online, or place orders for pickup, delivery, or shipping. Customer experiences at this location can vary. Many reviews highlight exceptionally positive interactions with specific staff members, who are described as upbeat, helpful, patient, wonderful, and awesome. These employees provide great communication and customer service, working hard over multiple days to resolve complex issues, such as porting numbers from prior carriers, and ensuring continuity of help. Staff members are noted for addressing problems in a timely manner, offering all options clearly, and being straightforward about charges. While some customers report very easy processes like curbside pickup, others mention that resolutions can take longer than expected. There is an occasional mention of a staff member seeming rude. Long-time customers advise staying on top of your cell bill to check for incorrect charges. Overall, the store is a place where dedicated teams work diligently to settle customer issues.
I am writing this review to thank Sebastian, who is super approachable and efficient in helping me solve my issues. Thank you!! Really had a fantastic experience at the store.
August 2026
Love this place I went here for my daughters phone since she broke it, Danny and Bradley helped us and they were very kind I’m giving this place a 5 stars!
August 2026
Alma patiently ushered me through a horrendous and abusive experience with telephone customer service.
