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“Ethan was so friendly and helpful he sat with us for a long time until we were happy and sure of what we were getting and how much it costs. He was extremely knowledgeable and knew his stuff. He even helped me activate features i didnt know I had. When I need help again he's definitely who I'm going to. Edit: I realize I had to go to CVS in 20 minutes and he hurried so I can go and I made it Ethan's a real one”
“I am so happy that they are now closer to me! they are excellent on the phone, and now I want to check it out for myself at the new store close to Walmart. it's probably like a 10-minute walk, I can't wait to check it out!”
“Prologue - Subscribed to a post paid plan. Was misled on the promo. Billing issues. Substantial miscommunication with T-Mobile support. Epilogue - Returned the phones and canceled the plan.However, this is the in-between. Turned up at this T-Mobile store with the above problem - I cannot fully state the exemplary service provided by some of the staff at this store.Jose is an absolute legend! A remarkable person who was extremely considerate, demonstrated exceptional comprehension of the problem and potential solutions. Above all has infinite patience! True rock star! He spent several hours with support on my behalf to have this issue sorted. The epitome of how customer support ought to be - and fundamentally how people ought to be, kind and compassionate. Go Bambi!Shout-out also to Kevin and store manager, Ashley. Similar experience different day. If you are still considering T-Mobile, and going into a store, this is the store you want to visit!”
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“Great experience at this store. AJ was super helpful in getting me all squared away. Painless and helpful, 2 things I value. Would recommend this store, and ask for AJ!”