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“I had to return unused xfinity equipment to avoid extra monthly charge(s). Worked with Jacob. I was in and out of the store under 5 minutes. Even credited the current month portion. Thank you!”
“We had a trouble transferring a Verizon eSIM when buying a new iPhone in Apple Store. Wasted 2 hours there and had no luck. We arrived at this Verizon shop 10 minutes before closing and I had no hope that we will get any help that late. But we were wrong. Bobi stayed over closing time and helped us get the eSIM working. He really saved the day, thanks Bobi!”
Internet Service Providers
Internet Service Providers
Internet Service Providers
“I hadn't been to a telecom store in ages but I was trying to get a new device setup and had spent 8 (actual number) hours with phone and chat support to no avail and with half a dozen times getting kicked out of the queue and starting over. I went in to the brick & mortar store and while it took a few hours I never had to feel stressed since the reps could navigate the system for me faster and cleaner and they were surprisingly personable and kept things relaxed. In the end they figured out the issue and when something cropped up the next day, I spent 2 hours on chat support then gave up and walked into the store. They fixed things in 5 minutes. Plus I watched a few train wreck customers come and go while I was there and was impressed with how well they were handled. So yeah, I'm giving them full marks.”