O'Reilly Auto Parts store #3525 in Mountain View, California, offers a wide range of auto parts, tools, and accessories. Located at 1915 El Camino Real West in Clarkwood Center, the store provides useful services like free battery testing, wiper blade and bulb installation, and Check Engine light testing. Customers appreciate the helpful and friendly staff, with some employees, such as one named Mario, taking extra time to answer questions and look up parts on the computer. The store's staff varies in knowledge; some employees are very knowledgeable about cars, while others know only basic information, which is understandable given the variety of staff experience. Customers value the honesty of staff members, especially when they receive clear explanations about car needs, such as the type of coolant required. The store also offers a free Loaner Tool program, allowing customers to borrow tools with a refundable deposit. However, some customers find prices to be a bit high and note that staff members tend to stay behind the counter and may not always offer assistance without being asked. There was a specific instance where a customer was told they could not have a battery installed even after confirming availability by phone, though they appreciated the free testing service. Overall, O'Reilly Auto Parts in Mountain View is a helpful store with a good selection, friendly staff, and useful services, making it a convenient choice for car repairs and parts.
I feel this store is on the smaller side, I went in looking for a few products for car maintenance. I was able to find one item i needed, but other item i needed to order online. Staff was helpful and answered my questions.
February 2025
This place what a great service .. communication was great.. all in all great customer service
December 2024
Jamie was great - needed wind shield wipers- he installed them for me also - give this man a promotion !!!
