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“I brought in a Seiko 5 watch with a broken crystal. The watch was repaired that day and it looks like new and works great. Service was great and the staff was very friendly.”
“Zarifa was very helpful to me and very kind. At first i did not want to buy anything but then she persuaded me into looking into payment plans and turns out the earrings that i wanted were more affordable then i thought. So if you want to get some good earrings and nice costumer service this is the place. Thank you Valliani Jewelers.”
“My Fiancée and I visited a few different jewelers when picking out an engagement ring, but decided to make a purchase at Joe Escobars due to their superior service and expertise.We loved the fact that they were willing to walk through so many different options with my fiancée and we didn’t feel pressured like at some other jewelers.My Fiancée decided on a 2ct oval diamond with a platinum band, which she is in love with. I catch her admiring her ring almost everyday.We have been very satisfied with our purchase and have made an additional 2 purchases since buying the engagement ring.Big shoutout to Matt Escobar for all of his help, he’s definitely made us a lifetime customer.”
“First time buying a luxury watch online. Jay was super accommodating and responsive. He's great on prices and ships right away. Easy to work with and is punctual. I will most likely be buying all my watches from him.”
“I recently had the pleasure of visiting the J. Licht & Sons Rolex store, and I can confidently say it was an exceptional experience. As soon as I walked in, I was greeted warmly by the staff, who were not only knowledgeable but also genuinely enthusiastic about their products.
I was particularly impressed by how Jakob took the time to understand my preferences, offering personalized recommendations without any pressure. They patiently answered all my questions, ensuring I felt confident in my choices.
Jakob went above and beyond, providing insights into the craftsmanship and history of the Rolex brand. I appreciated their attention to detail and the care they took in guiding me through the options. Cannot wait for them to be available, Cheers.”
“I wanted to write this review solely based on Zoey as she has been the best Rolex SA I have met. I had dealt with most local AD's and have had the best experience with Shreve and Co. She will take the time to build a wish list with you in order to achieve the watch of your dreams! Just please don't ask for a Panda.. as I've been waiting patiently. ;)”
“Dorothy at their Valley Fair location was exceptionally helpful in picking out the right Tissot Seastar. I was unsure on the exact diameter I was looking for, and she went above and beyond to help find the right fit. They sized the band pefectly and payment was a breeze. Will be back.”
“I went in with three watches that needed to be sized along with a few minor repairs.
The gentleman who runs Watchcare is a kind and soft-spoken pro who had all three watches done in an hour for an unbeatable price. There were folks waiting in the lobby so he seemed busy but still was able to manage that turn-around.
Watches look/fit better than ever. He was even able to repair a fussy clasp I had been told could not be fixed.
I never write reviews, but this was customer service at its most satisfying.
I will be back. So will my friends. Big thanks!”
“Impeccable customer service! Anthea is hands down the most attentive representative. Came in to look at a watch, she knew it was my birthday and her and the staff rolled out the red carpet. Left with a new Navitimer and some personalized goodies from the team. Second time I’ve gotten a watch from this location, and there’s a reason I continue to go back.”
“The workers Eddie and Azi were completely professional and helpful. Store is clean and organized, I dont like disorganization. Some items such as watches are not available in store. I like that they can resize items quickly with a meticulous outcome. I have no complaints so far and will return, I recommend to check them out. ??”
“Nia is the person to ask for at zales Valley fair. She is great very knowledgeable she helps you make the best choice for your budget and does not try to upsale you. Her customer service is awesome. I have been going to this location and see her for at least 8 years and just made 3 more purchases recently with her for my son's engagement and wedding.”
“I had an incredible experience at this jewelry store when I purchased my fiancée’s engagement ring! The selection was stunning, and I was amazed at the quality and craftsmanship, especially for the price—it truly felt like I found a hidden treasure.
The staff, especially Paul, went above and beyond to help me choose the perfect ring. They were knowledgeable, patient, and never made me feel pressured. They guided me through every detail, from the diamond cut to the setting, ensuring it matched exactly what I had envisioned.
When I saw the final ring, I was blown away—it looked far more expensive than what I paid, and my fiancée absolutely loves it! If you’re looking for top-quality jewelry at unbeatable prices with exceptional customer service, I highly recommend this store. They made such a special moment even more memorable!””
“I don’t normally leave reviews, but I have to leave a review for the exceptional customer service from Jay. I messed up the ring size by a half cm and proposed a month and a half after I purchased the ring. Jay clearly explained to me the store policy (no resizing after 30 days) but kindly made a one time exception since the ring was sliding around her finger and did not fit at all. Thank you so much Jay!”
“Theyre very reliable and do good work. They should probably move to a busier mall to pick up more traction since Newpark Mall is kindda dead as far as foot traffic is concern.”
“Had a great experience thanks to Zartaj, I ordered something online and it did not arrive and she found me something similar in store even though it wasn’t this store that was shipping the item. Definitely recommend.”
“In and out in a few minutes, with new batteries and clean watches - and he even set the correct time on each! And while you wait, you can browse and ask about the cool old clocks for repair and sale around the shop!”
“I had the pleasure of meeting Jai at Panerai. She was a pleasure to work with. I purchased a Panerai 1088 GMT.
I look forward to buying my next timepiece.”
“We love the service here. We are never rushed. James is extremely knowledgeable & patient, as are all the staff here. The quality of their diamonds & workmanship is top notch. We are customers for life!”
“This was my second silver purchase there, and I am very pleased with the deal. I drive from over an hour away to come here because they are a good shop to work with. Very fair and honest prices, and very kind staff if you treat them with respect, they will treat you with respect. So far my favorite place to buy gold and silver.”
“Both Franz and Michael are so knowledgeable in what they do and are always friendly and quick with repairs!! They will tell you honestly if it is something that can be fixed or if it's perhaps beyond repair, which is very rare because they really know their watches and clocks! So happy to have this great shop in town!”
“Had a great experience here! I've been shopping for a gold bracelet and Kathe K. helped me out with finding & choosing the bracelet that I want. She answered my questions everything from style, durability, and sizing. She was not pushy about it and provided a relaxed yet very informative visit for me. And because of that I will definitely be purchasing from Na Hoku.”
“I had a very good experience here and the staff was helpful. I only purchased a bottle of ink but they insisted that I take a look at their pens--it was a great time! I would definitely consider a Montblanc for my next fountain pen because the nibs are really amazing.”
“I'm thrilled that we now have an official store in the Bay Area! The staff here is incredibly attentive. Despite my arrival right before closing, Michelle graciously assisted me. Given my indecisiveness, she demonstrated remarkable patience and offered valuable guidance, ultimately helping me select the perfect addition to my jewelry collection.”
“Mia was fantastic - knowledgeable, friendly, and genuinely helpful throughout. She gave me a great tour a few weeks ago and patiently answered all my questions. CH has an impressive brand selection. Mia knows her stuff and you can tell she genuinely loves watches. Highly recommend.”
10AM - 6:30PM
180 El Camino Real suite 155, Palo Alto
Watches
“Went in with my family. Gary the store manager was very patient and showed my wife and I several JLC watches. We also looked at other watch brands like Omega (for my son) and discussed jewelry manufacturers like JB star and Kwiat the store offers. We have an anniversary coming up. Although we didn't buy anything today I will be returning to the store for future purchases.”
“Visit this location for a quick buy and definitely worked out perfectly. it was not busy at all and was in and out with a small gift. Staff was friendly and helpful”
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“Aimee is the best! She was so kind and helpful, truly listened to what I envisioned for my engagement ring, and really made the process so easy! I went shopping with my fiancé to be, and she found the perfect ring that was within budget. Her communication skills were 10/10, and she made the shopping experience exactly what I dreamed of. I can’t wait to go back for the wedding band!”