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“Awesome customer service here at the Moorpark location. The girl in the office is always helpful when I forget my pin number to access the gate entry and is always helpful with my questions.. Interactions are accommodating”
“Justin provided excellent service. Answered all questions, processed the paperwork efficiently, conscientiously inspected the hook-up, and handled the return with no problems.”
“Worked with Joe, personally to rent my one way truck with an auto-transport.
He and the team were extremely professional, helpful, not rushing, and explained everything very thoroughly.
After several military moves, this has been the best U-Haul team that’s genuinely helped and provided correct information.”
“It was my first time renting a U-Haul truck, and this particular location was so convenient! The gentleman named Mark was so helpful with me and patient, and I will gladly come to this particular location again if I ever need another truck!”
“I came here because they happen to be the only location to have a trailer, which I was desperately looking for. When I got there everything was ready to go and straight forward with my rental. Everyone I interacted l with was very nice. I returned the trailer the same day with no problem. They have have every size of u-haul truck as well as trailer and I'll come back here should I need ( a trailer or truck ) for a future project.”
“Fabio is awesome! He always does a thorough inspection and is so friendly! I was running a bit late one time because I didn't realize their hours changed and he was so kind about it! I've seen him interact with many customers and he's great!”
“It looked like the office could have used one more person to help during the rush hour (8:00 am on a Saturday morning). But we had reserved a trailer and visited the location in advance to confirm our vehicle was appropriate to tow it, and our rental was processed within 10 minutes on the rental day. Well done!
U-Haul's communication via text and email are also very helpful.”
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“Super place to rent a truck. The staff was expecting us and had the truck ready to go. We were able to return it after hours and use the key drop. Fantastic staff.”