I did not experience any of the issues some of the other reviews had. I was there to buy only (not consign) and staff were helpful and pleasant.I will say the online shopping experience is a mess. I will only buy instore.
January 2024
Extremely disappointed with the $650 dress I purchased in what seemed to be excellent condition. Unfortunately, it broke the very first time I wore it. Despite the evident flaw, the store refused any assistance, citing their policies that absolve them from any responsibility beyond the 15-day return window. Buyer beware.
January 2024
I bought a designer purse and they said they delivered it to my unit but it was delivered to another address which I asked them to send proof of delivery or signature and they couldn’t. Would not even respond to my requests. I had to contact my bank. Terrible customer service.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 24 million members. Buy & Sell bags, jewelry, and clothing from designers like Chanel, Gucci, Louis Vuitton, and Prada.
With 12 retail locations across the US, visit us and enjoy our full suite of services: shopping, consignment, free valuations, personal styling, and earn $25 off your first purchase in-store.