The AT&T Store in Novato is known for its excellent customer service and knowledgeable staff. Customers frequently highlight the helpfulness of employees like Tyler, Elijah, Ismael, and Ilaitia, who are described as patient and dedicated to resolving issues. Many reviewers appreciate the time taken by staff to answer questions and assist with phone upgrades and account setups. One customer noted the exceptional service provided by Clem, who showed particular patience and professionalism while assisting an elderly customer. The store offers a range of devices including phones, tablets, and smartwatches, alongside various wireless data plans tailored to different needs, including flexible prepaid options and popular unlimited data plans. With access to nationwide AT&T 5G service, customers can enjoy reliable connectivity. Overall, the AT&T Store in Novato comes highly recommended for its friendly atmosphere and commitment to customer satisfaction.
Sean Smith was wonderful. I spend 45m in the Corte Madera store and at the end they told me they were not able to help me with the issue I was having with my phone. Sean did it in 5m
July 2024
Elijah was extremely helpful & patient setting up my new iPhone. I ended up having to go back the same day due to an error of my own & he was not bothered fixing the issue.
November 2023
This store has excellent customer service. I particularly was impressed by Ilaitia Havili. He spent precious time setting up my phone accounts and did not charge me for his time. If only everyone was this generous, the world would be a better place.
