Verizon’s Novato store offers a range of mobile, 5G home internet, and business services, with convenient options for online ordering, store appointments, in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available. Customers appreciate the helpful and patient staff, with many praising specific employees for going above and beyond. One reviewer highlighted Morgan’s assistance in providing discounts, finding a great phone deal, and helping with account changes, while another praised Gadiel for explaining contracts clearly and offering tips to manage accounts better. The staff’s knowledge and calm demeanor are especially valued, particularly when dealing with issues like phone problems. The store staff are noted for their efficiency and thorough service, making the experience positive even in challenging situations such as troubleshooting a problematic phone. Customers also commend the store for stocking all desired products and providing quick service—though visiting without an appointment may involve some wait time. Overall, Verizon’s Novato location is highly recommended for its friendly service, helpful staff, and convenient services, making it a trusted option for mobile and internet needs.
Sales team was cool and got us through a phone upgrade quickly with minimal fuss or pushy sales tactics, despite a number of problems getting the phone we wanted in. Great place to go if you are planning to upgrade your device.
July 2026
Giadel helped me solve what seemed an impossible problem with my phone. he never gave up on finding a solution and he eventually did through incredible patience and wit. He was very kind and knowledgeable. I'd recommend him to anyone again. Great service!
February 2026
Jake was amazing. Showed up 30 minutes before close and he got me a new phone, new plan, and detailed instructions on tracking my numbers transition from Xfinity to Verizon.
Really impressed. Also, I don’t recommend you show up 30 minutes before they close - I was just desperate!
