O'Reilly Auto Parts in Novato is a store that carries the parts, tools, and accessories customers need. It offers services like free battery testing, wiper blade and bulb installation, and Check Engine light testing. The store also has a free Loaner Tool program. Reviews show customers are very impressed with the service. The customer service is described as impeccable. Employees are noted as being great, incredibly helpful, and willing to answer any question without hesitation. They offer assistance with further inquiries and needs, creating a comfortable space for everyone, including those who may find auto shops intimidating. Employees are praised for their skill, quickly fixing a windshield wiper squirter and installing new wiper blades and a headlight in just a minute or two. The store usually has everything needed, and if not, they will order it if they can find it. This reliable service helps community members get their vehicles from point A to point B.
I was very impressed with the products and staff member Ramon who was very attentive and helpful, also installing the halogen headlight bulbs! I highly recommend this store!
September 2025
Super helpful staff, always knowledgeable and friendly. I have a number of good qualities, but knowing stuff about cars isn't one of them. That's where these kind folks come in! Thanks for helping me with my headlight bulb!
June 2025
The Spanish speaking gentleman who was working there was very kind and helpful. He took the time to look at the different products with me for my needs. He even went out and took a look at my car. That's what I call service! I highly recommend this place for your car needs.
