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December 2025 by Kalana De Silva
POS internet service! Dont work for half the time andother half its super slow. Go with Comcast satellite dish
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December 2025 by H M
SHAME ON YOU PREYING ON AN ELDERY WOMAN. Tonight I spoke to Sandra, who was not helpful at all My mom called two weeks ago to cancel and they did not allow her to do it. We live in a 55 and over community that pays Cox for free cable, my mom has been paying $140 plus for the last 10 years. I got her down to $48 a month without Home Internet. That was still not a good deal because everybody in the community here is paying nothing. After I canceled, Sandra said oh I didn’t know she was elderly. I could’ve offered you a $30 discount. Absolutely pathetic. This is a very dishonest company.
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November 2025 by Shelley belsky
I accidentally came early to college blvd store and because of the time change and when I knocked on the door Lily H. inside an employee rudely came to the door and said it's not 10 its 9:00 and rudely walked away without being courteous. It was a very innocent mistake. It was only a couple days after the time change. It is my opinion when somebody works in customer service they should hold that role highly regardless of the circumstances. It wasn't a major ordeal for her to get up out of a chair smile and say the time change it's only 9:00. She was extremely rude turned on heel and walked away. Totally not what I expected from an employee. She needs to be spoken to and explained her role again. The dirty look was the icing on the cake and why I am doing the review. It wasn't necessary. I myself have worked in customer service all my life for 40 years, and I find it unspeakable, when people have an attitude towards customers. You're in the wrong profession if that's how you treat the public coming into your place of business.
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October 2025 by Ivy Cruz
My partner recently switched to COX. We thought it would be good with all the perks the employees offer. If it’s too good to be true, it is! We got a router and we tried plugging it in for like 3 hrs like how they explained and it didn’t work. We contacted a remote agent and not even they could figure out what was wrong. I call the store and they said it’s defective and just come in to switch it so we did. The employee even admitted that he saw the router he originally gave us was damaged when he gave it to us and this was the when we came back for a replacement. Already a rough start. The new router didn’t work either and so we scheduled a tech to come, he didn’t show up and claimed he called the contact number more than once. We never received one single call. Two weeks into our service and we have not had COX internet at all. Tomorrow we have an another scheduled tech, let’s hope this one doesn’t flake. My advice? Save your 101 dollars a month and go somewhere else.
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October 2025 by D'ahna Bishop
Kevin came out to install our internet on move in day, and he was absolutely wonderful. He was so sweet, knowledgeable, and professional, and you can tell he truly loves what he does. It was honestly one of the best installation experiences I’ve ever had. Quick, smooth, and stress free.
This is my first time using Cox as an internet provider, so I can’t speak to the service just yet, but if it’s anything like the install experience with Kevin, I know I’m in good hands!
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October 2025 by Yadira Ruiz
Don’t ever get any services from cox, their customer service and system is awful!!!! I cancelled my service in April. I continued to get charged and kept calling to cancel and they didn’t process it. My account was charged till June. I called their headquarters three times and each time I was assured a refund was processed! That it was sent on line but that now it was going to be sent via mail. I was given two different confirmation numbers. I have not received anything as of October 3. Today I spoke with different people for over two hours only to be put through a supervisor who told I was only getting 40 dollars. When I pressed for why they would give me two confirmation numbers, one for 115 and the other for 45. She continued to tell me that she was explaining me that there would only be a refund for 40 dollars. When I asked her why they keep gaslighting me, she got mad and told me she couldn’t continue to talk to me because I refused her explanation and hung up on me. I would never ever recommend cox cable.
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September 2025 by Lauri Lansdale
This location deserves zero stars. I tried to t return a deceased family members’s Cox equipment to the Oceanside location. I was told I am unable to drop the equipment off unless I am on the account. I am not on the account and the person that had the account is dead. They would not let me return the equipment unless I had a death certificate. They had me leave the equipment and gave me no receipt, nothing…now it’s my word against theirs. This policy is inconsiderate and idiotic. I will never again have anything to do with Cox.
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August 2025 by Dusty Jeffers
I am canceling my service with Cox due to the absolute failure on every level—service quality, reliability, and honesty in your advertised speeds.
The connection drops at least 15 times a day. That is not an exaggeration—it happens daily, without fail. At our previous address, we experienced interruptions maybe twice a day, and even that was frustrating. Each move has resulted in progressively worse service, and it is now unacceptable.
On top of that, even when the connection does stay on, the speeds do not come close to what is advertised. We have been paying for gigabit service, yet the fastest speed we’ve ever achieved—hardwired directly into the modem—is 500 Mbps. Half of what we’re paying for. And even at those speeds, streaming services like Netflix (which only require 20 Mbps) constantly buffer, downgrade video quality, or simply won’t work. What excuse is there for that? There isn’t one. It’s proof that your service and your equipment simply do not work as promised.
Every time I’ve called in, your support team says the exact same thing: “Let’s just reset your modem.” That is not a solution, and it has never fixed the issue. Not once have you sent anyone to actually come out to my home. Not once have you sent anyone to check the main connection hub down the street where everything ties in. The FCC requires that you perform these checks if a formal complaint is filed, and I intend to file one. Even though I am canceling my service, I will still be submitting that complaint, because you need to be held accountable to do your job.
Meanwhile, my neighbors who use T-Mobile or AT&T have flawless connections—no drops, no lag, no issues with streaming or gaming, ever. I’ve seen it myself in their homes, side by side with the nightmare of Cox.
I am finished. I will never return to Cox, and I will actively recommend to everyone I know—including my neighbors—that they switch to a provider that can actually deliver what they advertise. Your service is not just poor; it’s dishonest.
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July 2025 by Trever Archer
Unprofessional and incompetent. Par for the course with Cox. Unfortunately the only option available for Camp Pendleton for service over 300mb and I’m sure they know that, which is why they continue to provide terrible service at high prices.
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July 2025 by Janet Barton
The Store is clean and the workers are very courteous, but God forbid you gotta call cause you will get a foreigner that you cannot even understand
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July 2025 by LazarusPit1595!!
Customer service sucks. Forcing us to get 2 phone lines eeven though we didnt want the phone services. Other reps “didnt” have access to work orders. Went to another cox store and less than 5 minutes we got the service we wanted for the price we wanted.
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June 2025 by Evelyn Calvillo
On Tuesday cox internet was down from 9:15 to 7:30pm. I’m WFH and lost a whole day of work because of it. I decided to go to the store to see if they knew why it was down. When I first stepped in I see three employees in the back two which were behind the counter and the other was of to the side playing on their phone. Finally when one rep was done helping a customer I asked her the question. She said they don’t run on the same network and don’t know why. She also asked me( I felt in a very condescending way) if I called and I said yes but due to the outage could not reach someone. I wouldn’t be coming in store if I spoke with someone. We’ve had other problems with Customer Service at this store with the reps. They really need a pizza party or something
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June 2025 by Barbara Hass
Easy pick up of modem today. Agent very helpful.
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May 2025 by Matt Lyons
I am very dissatisfied with my experience, I've had cox for years, and when I go and move houses, I have to leave my working equipment there and go to the store and pick up new equipment and the new equipment is faulty and doesn't work and then I bring it back and get another faulty equipment. They send a technician out because there's a problem with the house and charge me over $100 because there's something wrong with the cords that are in the wall that I moved into. And I'm getting charged for something that was broken before I was there. This is poor service and poor customer relationships at its finest. Although Brandon wanted to give me new equipment. His coworker went and got used dirty scuffed up equipment. Anyway. Brandon is the one that looks out for the customers. The other workers. They'll hand you whatever they got. Without a care in the world.
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May 2025 by David Grant
Nothing to say about the store. Cox is just horrible as a provider
