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January 2024 by Olive L.
At certain times of the day and evening they refuse to have humans checking people out. They literally don't have a single worker in sight, just the two self checkout terminals. Last night there were at least ten people in line. One person buying liquor at the self check wasn't able to proceed until a human came to help and no one came. The other terminal wasn't dispensing cash so that one started alerting for an employee. Fifteen minutes passed and not one employee came to the front. Is this how CVS likes to do business? I can't believe this location won't staff the front counter. The last time I was in it wasn't much better. Both self checks were occupied and the young lady behind the register told me to go to self checkout when I approached her. I told her no, I don't wish to wait, you're here and not doing anything so if you could check me out I'd appreciate it. She rolled her eyes and did, but wasn't happy about it. What is wrong with these entitled people that think work is standing around getting paid to observe? I'll be going to Walgreens where at least if the line is long, there's a human to move it along!
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December 2023 by Nicky O.
I called the pharmacy to inquire about my perscription and the woman who answered the phone was very short with me i was explaining to her that there's another perscription there for me and she just hung up the phone. Very very rude. She didn't even try to find the other script. Wow i'll be sending my prescriptions elsewhere from now on!
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November 2023 by Raymond B. L.
Pharmacy staff very nice and helpful. Fairly punctual with appointments for flu and COVID vaccines.
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October 2023 by Stephen S.
I waited in line at the pharmacy and heard that a caller was waiting on the line as two employees continued to do things that didn't stop them from answering a phone. That person waited at least 5 minutes for someone to pickup the phone.
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September 2023 by Ruby Villalobos
I wanna give Cindy a 5 star for delivering excellent customer service !!
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August 2023 by warren troy
in dealing with the pharmacy, they've always had things either ready for me or an explanation of why they aren't ready. they are always polite and informative. Pharmacy lines move fast and Clerks they're always courteous and efficient.
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July 2023 by K M
Not enough employees in the pharmacy. Line kept backing way up. 2 workers did best they could but they needed more clerks.
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June 2023 by bonechill s
Jerks accused me of stealing for putting my wallet in my pocket. Had to argue with them just to get a proper explanation for why I was being asked to leave. Would give a 0 if possible. Bunch of losers
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April 2023 by Audrey O.
Busy during closing, but the solo Pharmacist and her assistant went above and beyond to help me and all the customers waiting. My prescription came in last minute and wasn't being authorized by my insurance, but the Pharmacist filled it in time and explained to me my options for payment. Great service, great pharmacist!
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March 2023 by Logan H.
Worker named Buddy is very unsettling... I don't like when he's working. I prefer to go to any other CVS if I can.
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March 2023 by Aylisa P.
This place literally sucks. The staff does less than the bare minimum and is never doing their job. When I went in tonight there was four staff members standing behind the counter and only one of them was checking people out and there was at least five people waiting in line to get helped . I had to wait in line just to ask for help with an item locked up before I could even make my purchase & on top of that the employees always have an attitude especially the larger minority male and the older woman .
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February 2023 by John F.
The location on River Rd & Douglas has gone downhill in my view! I'm going back there because of my insurance but it looks like it is very hard for them to keep staff! The staff at least in the pharmacy dept. seem very disconnected with customers! Prices seem higher than Walgreens as an example! The upkeep outside the location is not kept very well! This chain needs some, also there was always a problem with their freezers where Ice Cream was kept! Just a bounce of issues! Let's just say there are other choices!
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February 2023 by Nicola O.
Pharmacy tech was rude as heck. There are ways to communicate with people and, when you work in a customer service role such as pharmacy technician, you should be more polite and certainly don't need to be rude and condescending to a mother trying to fill their child's prescription.
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February 2023 by Connie L.
Country wide CVS Pharmacy has a poor reputation for customer service. The turnover rivals that of a college town fast food chain. The staff are overwhelmingly overworked and miserable. Their ugliness leaks out and spill all over everyone they come in contact with. Walmart has a pharmacy where the people are kind and knowledgeable. They take the time to feet to know you and make sure you're fully informed about your medications.
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January 2023 by Hill LeFrere Jr.
Save yourself the time and just go to the one on Frazee. Or any other one for that matter. Been waiting 3 days on test results, my brother went to the one on Frazee and got his results in 1 day
