Verizon in Ojai, CA, operated by Victra, is a friendly and professional retail store dedicated to providing a positive experience for its customers. The store offers a wide range of wireless devices, including phones, tablets, wearable technology, accessories, and device protection. Customers appreciate the knowledgeable and helpful staff, who go above and beyond to assist with various needs. Several reviews highlight staff members like Shelby, who was patient, helpful, and able to fix phone issues, making customers feel supported during frustrating situations. Sarah is praised for her exceptional service, especially when handling urgent and complex requests, demonstrating dedication and problem-solving skills that often turn customers into loyal clients. Phil is recognized for his helpfulness and patience, quickly resolving technical questions. The store is described as clean and organized, with a team ready to provide excellent customer service. The new manager is also noted for being warm and helpful, though some feedback suggests that improving the helpfulness of other staff members could enhance the overall experience. Overall, the store aims to connect technology to life in a trustworthy, fun, and profitable way, striving to make every visit a positive and trustworthy experience for customers.
Everado was very courteous and knowledgeable and he made our experience go very well. I would definitely recommend.
June 2025
I was so pleased today with Shelby at Verizon in oakview. I was almost in tears and so frustrated. She was able to answer all my questions. Fixed my phone and was just the perfect person to help me. Thank you for hiring such an incredible person.
May 2025
I don't normally write reviews, but Shelby was so great and helpful and patient. She really helped make the best out of a bad situation when my phone stopped working. She worked hard to get me a good deal and pay less monthly on my plan. Thank you, Shelby!
