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July 2023 by Jorge L.
Probably the worst experience I have ever had renting a vehicle. First of all there customer service is terrible they don't answer your calls or return your messages. When I picked up the van it was filthy they never cleaned it. It was full of cat hairs and smelled like cat urine. I had to spend $60 to get the van cleaned. On top if all that there was ants in the van and I couldn't even go pick up a burthday cake because I was afraid they would get in the cake. Worst place ever do not rent from this place. Also the van was crashed and the door was hard to open. I don't know what else could have gone wrong I will never rent from this place again!
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May 2023 by Eric S.
I had a reservation on May 20th at 8 a.m. at the Ontario location. There was some technical difficulties with the esignature of the contract. Customer service was no help ! They could not and would not assist in resolving the issue. The gentleman told me there was nothing he could do and hung up the phone. I was charged for a 2 day rental that I did not get to drive because there non contactless system is not set up properly. Non contactless is what AVR is about. They lock you in for a fee and then you can't CONTACT them for service. I do NOT recommend AVR !!!!
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March 2023 by ehsanh796
Poor customer service! Terrible customer service! No quality vans! Worst of all they overpromise and under-deliver! Couldn't be a worse experience with a rental van company. They treat you like you are in one of the third-world countries.
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January 2023 by Jay V
Horrible desk personnel. We were treated as if they thought the worst of us. The van was fine, but the check in gal was basically rotten. Getting through the pay gate was unclear and cost us multiple trips around the cramped parking area. When I dropped off my wife to go inside to ask HOW we get to the rear lot we had lost 15 minutes, which any traveler knows is precious to lose BEFORE you even get on the shuttle and to the airport. Dropped the luggage and kids off in front and drove through electronic gate to give back the van while my wife finished paperwork with the desk woman. We got it with less than 1/2 rank of gas and returned it nearly full. When we could get her off a personal phone call (duh, customer waiting) she went to check out the gas level and condition of the vehicle. Then she declared "what did you do here" referring to a TINY windshield chip (see pictures) that we hadn't even noticed. Obviously it's basic freeway driving... 2+ hrs in LA. She accused us of "doing this to their new van" and we needed to fill out paperwork. Never mind my kids are STILL at the other side of this location and we need to get to the airport. She is continuing to be callous and accusatory. No people skills, no courtesy, no acceptable reason for chip besides, "you did this". Ughhhh... I am so mad still. Not worth the stress nor rude treatment. There seems to be no corporate accountability (I made a futile phone call to customer service) nor concern for matters like this. It's a toxic company so far as our experience. I will file complaints with the powers that be and provide an update if there is anything positive in the future.
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February 2022 by R4141JTrickr
The van that we rented smelled horrible, like old cigarette smoke. I returned the van during business hours, but no one was at the desk so I left the key and was charged for an extra day. Customer service was terrible in trying to get a refund for the extra day. I still haven't received that
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November 2021 by Luv2trvlgirl
Don’t use this company. Worst customer service ever. Would never return my calls. Just DO NOT do it. Go with a reputable company with creditable customer service. Read other reviews also.
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August 2021 by angelmariecan2
They charged me $99 to vacuum the van after I returned it. That is why their rates are so low because of all the bogus charges they add on.
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October 2020 by Stephanie Gutierrez
Everytime i have rented from this place they were friendly the vans always clean.. I recommend this place
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July 2020 by Jahaira N.
Always helpful and friendly! Alicia was awesome and professional with a great selection. Pricing is great especially when booking last minute.
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July 2020 by Vasile Baies
These guys are scammers. I went to pick up my van twice and they are closed.Beside that they are claiming as airport location but are 5 miles away from airport .misleading
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June 2020 by Oscar C.
This company is a JOKE!!! I reserved a 15 passenger van for a trip and I should have read the reviews because everything that has been said about their lack of professionalism was true. The morning we were supposed to get the van I showed up to the Double Tree counter and there was no one there. There was a number that I called to ask where I would be picking up the van. The person that answers says "I was just about to call you to let you know we don't have the van". Someone approved an extension for the person that was driving it...I was obviously annoyed but thought maybe another vehicle would work. So when I get to the location on Holt, I call the same number and no answer. No one answered my call and was obviously avoiding the conversation. I even left a message stating I still needed a vehicle for the trip that they "ruined"...long story short things happen but you have to try to resolve issues that arise, not run from them and not answer your phone. You may as well go out of business if this is the way you are going to run your business...
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June 2020 by Kevin Shane Sowell
Don't go here rented a van got confirmation and also called and when we arrived they said they were sold out
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May 2020 by HAMMAD HANIF
Worse van rental company to book your rentals with. I confirmed my reservation with them a week in advance of my urgent family trip and they ended up ruining it by cancelling my reservation at the last minute. After several attempts of inquiring they didn't even bother to respond to my calls or messages. Very unprofessional and noncommittal company.
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May 2020 by Mark M.
Rented a wheelchair van for a quick trip with a wheelchair passenger. The rental went great and the rep, Alicia, was stellar. She's so accommodating and gracious. She helped us pronto and secured us a good deal on the rental van. We mad a mistaken returning the keys but she was again gracious with us and I'm very likely to rent again. It is true they are not at the airport and the vans aren't the latest models but the price is right and the service is stellar, especially from Alicia. Thank you!
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April 2020 by Ali J.
This place is NOT at the airport. Vehicles are NOT new. It rents late model vans. Repair by a bandaid or dare I say DUCT TAPE it in place. Two low tires and not so pleasant smell was in the van's atmosphere perhaps cigarette and cologne. The merchant refuse to credit me back my charges because she said she had already swiped my credit card even though it was literally less 10 minutes later and the vehicle was Never driven off their lot or even started up by me for that matter. The van rental place is in an unsavory area, definitely not a place you'd want to leave your car. The building they occupy is what you would expect if you're renting from a mom and pop shop that is not customer friendly, doesn't maintain vehicles to a standard one would expect from a rental car place. I would not recommend renting from this place unless you're staying locally within Ontario. I certainly wouldn't try to drive it very far. I definitely do not recommend this place on top of that, I decided not to rent from them not even 5 mins after that ran my card and she refused to refund me. Crooks!!!
