About Best Western Plus Ontario Airport & Convention Center
The Best Western Plus Ontario Airport & Convention Center receives mixed reviews from guests. Some praise the hotel's convenient location near the airport, the complimentary shuttle service, and the quality of the rooms and beds. Guests also appreciate the on-site Mexican restaurant and the overall feeling of safety in the area. However, other reviewers report issues with the hotel's management and staff. Complaints include rude and unprofessional behavior from certain employees, rooms with unpleasant odors, and a lack of attention to cleanliness. One guest even suggests contacting the corporate office to address these concerns. Despite these problems, the hotel does receive some positive feedback about the customer service. Guests mention the helpfulness and friendliness of the front desk staff, as well as the quality of the complimentary breakfast. Overall, the reviews suggest that the Best Western Plus Ontario Airport & Convention Center provides a reasonable experience, but with room for improvement in terms of management and attention to detail.
This my second stay at this hotel. It is so close to the airport and easy on/off freeway access. You'd think it is loud but I didn't hear much at all. The staff is friendly and accommodating. The rooms a clean and the bed comfortable.
August 2026
Great value for money. Clean rooms, friendly staff, and a great location. Complimentary breakfast with something for everyone.
July 2026
This is a Motel. A motel is a roadside hotel built for people traveling by car, featuring direct outdoor room access, free parking, and a single or double-story layout. Overall decent rooms and breakfast in the morning. Nothing too fancy, but not run down either. Perfect for convenience of location than a preferred hotel... read full comment
