About Best Western Plus Ontario Airport & Convention Center
The Best Western Plus Ontario Airport & Convention Center receives mixed reviews from guests. Some praise the hotel's convenient location near the airport, the complimentary shuttle service, and the quality of the rooms and beds. Guests also appreciate the on-site Mexican restaurant and the overall feeling of safety in the area. However, other reviewers report issues with the hotel's management and staff. Complaints include rude and unprofessional behavior from certain employees, rooms with unpleasant odors, and a lack of attention to cleanliness. One guest even suggests contacting the corporate office to address these concerns. Despite these problems, the hotel does receive some positive feedback about the customer service. Guests mention the helpfulness and friendliness of the front desk staff, as well as the quality of the complimentary breakfast. Overall, the reviews suggest that the Best Western Plus Ontario Airport & Convention Center provides a reasonable experience, but with room for improvement in terms of management and attention to detail.
Great for a short layover at Ontario Airport. Quick shuttle to and from the airport. Rooms good, clean. Older building but everything seemed to be in order and nice.
March 2026
All right family.
If you’re looking for a place to stay in Ontario and you’re by the Ontario or airport, you might want to stay at the best Western.
The service is pretty good.
The breakfast is excellent and they also got a shuttle that takes you to the convention center.
February 2026
Our flight was canceled due to weather in the middle of the night. The customer service was incredible, they were able to help us book a room right away and even had airport shuttle. This made us feel safe and comfortable. Front desk was very attentive and the room was spotless. Thank you for a warm welcoming and a great... read full comment
