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March 2024 by Asturiano
I do not recommend renting from Hertz. They have charged me two times for the same car rental and now it is over two weeks later and they still have not straightened it out. I have been getting nothing but the runaround from the Hertz people. One would think they could easily reverse the charges on one of the two charges to my credit card. On top of that there was a big mixup when I went to check in. I was supposed to go right out to the lot and get my car, but they told me there was no car for me. They sent me back inside to the end of the line. I waited through the line. When I got to the counter and was starting to talk about the whole situation all over again, someone called from the parking lot and said my car was ready and wondered where I was. But the biggest problem for me is the fact that I have been charged twice $263 and Burch still has not taken care of it. Beware.
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March 2024 by Kim Sullivan
Easiest Hertz to get to from Airport and wonderful staff. Especially Ben! After travel delays, I tried to update my pickup time on the app, but it wouldn't let me change it, kept getting system errors. Reservation eventually cancelled. When I finally got to Hertz Ben was super helpful and took care of the issue quickly.
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March 2024 by Myra Lijek
Really Hertz??? Do better!! How is it ok to CLOSE your desk and gate to the cars when it's clear planes were delayed all over, making many of us very confused and SCARED when there was no human, no sign, and no way to know what to do at 1am in the morning! I was lucky, it only cost me $60 to take a Lyft but some people were having to pay HUNDREDS of dollars just to get a ride to safety. This is 2024, technology is your friend. You should have known about how many people were showing up with CONFIRMED reservations. Shame on your lack of ethical and safe business practices. And yes. I'm still mad and had to MISS an important meeting so I could take time out of my morning to take another Lyft to pick up a rental car. GOLD REWARDS really??? No thanks Hertz.
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March 2024 by Lic. David Serrano
Great decision for the rental of the vehicle you were looking for. Convenient and fast
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March 2024 by Roberto Roa
Good experience with service
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March 2024 by Mason Gu
What a terrible experience. Sorry bro no car no honor no money back
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March 2024 by Francis Wang
They will not honour your reservation and cancel your booking without notice. You will be guaranteed to feel you are being treated like air. If you have choice try others.
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February 2024 by Detective Grit McMustache
Flying to Ontario for my mother-in-laws funeral. Booked pick up at 1130p online. By the time the shuttle picked us up it was closed. My wife, 4 little ones and I were left stranded and had to walk to our hotel. Enterprise was open so I will book with them next time since they don't leave late arrivals stranded.This was 1 star but changed to 3. Ray was awesome when I got there this morning and he made things right. Still a 3 because hours need to match flights and reservations
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February 2024 by Ayou Chen
There is no convenient public transportation connection between LA International Airport and LA Ontario International Airport. CAA's enterprise cannot be dropped off at Ontario Airport. I used Uber's car rental service, which was a very poor car rental service.Experience: None of the LAx International Airport car rental companies have pickup points in the arrival parking lot. Then find a shuttle 1m away and go directly to the car rental company to pick up the car.Photo: The shuttle center at the return point of all car rental companies at Ontario International Airport has free WIFI and a very comfortable shuttle with a living room, which is pretty good!
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February 2024 by Erica Muse
customer service does not pick up the phone. the website does not have chat available. i cannot modify my reservation. do not rent here.
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January 2024 by Mike 2454
Terrible experience. The local desk refuses to answer their phone for assistance. Meanwhile the worker is sitting there playing on their personal phone. Even bigger issue, I returned the rental, 24 hours later no receipt, and instead additional chargers like it is still opened. Call Customer service, they say they can only email them, and it can be another 48 hours before they close it out. Never will rent from Hertz at this location again.
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January 2024 by Anna Linn
we have learned our lesson from this company, we returned 3/4 tank gas, the assistant read out loud at night of return, and they still chaged us full tank ! Also, the counter staff told us insurance will be $100 more for all 4 days, but ended up on bill for $42 per day. I also tried to call Ontario airport rental counter but no one ever answer the phone ! clearly, he misleading customer on fuel charges and did not explain well, we both heard what he said.
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December 2023 by Derek Sharpe
Booked a car online, but nobody was there when my flight arrived. Called customer service and they were like “so what?” Called back to get a different agent, same response. Customer service is atrocious I would not recommend Hertz to anyone. They provide for a very lousy experience.
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November 2023 by Tiger Yeung
Horrible, rented a car on 9/02/2023 from this location and booked a week in advanced just to get there for them to say my vehicle wasn't available and no similar cars were either even though the person next to me checking in was getting a car in the exact category I was looking for. Ended up getting put into a smaller car I didn't want and drove away. 3 weeks after returning it, I get an email saying there was damage to the car from an incident (even though the staff signed off and took the car after I left and you're saying it took 3 weeks to notice it?). I asked for any sort of proof of damages and received nothing in return. A month later I get a letter in the mail from D&A asking for damage compensation with still no proof of damages. All in all horrible experience that ended up being even worse then expected when the expectation was already floor low. DO NOT RENT FROM THIS LOCATION THIS WAS EVEN WITH "PRESIDENT'S CIRCLE" STATUS.
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October 2023 by Mitchell Aplikowski
Shout to Ben for upgrading us to a 4Runner! We had a CR-V that had a shutter grille problem (related to the radiator), so we obviously couldn’t drive it in the hot weather.We got rejected from 2 Hertzes for a replacement car, even though it wasn’t our fault for this error. Thanks again, Ben, for being courteous and giving professional and caring service!
