Self-Storage at U-Haul in Ontario, CA offers secure storage units in a variety of sizes with flexible month-to-month rentals. The facility features advanced security systems, convenient access hours, and indoor storage options for personal and business needs. It is located near Ontario, Montclair, and Centennial Park. Reviews consistently highlight outstanding customer service from the staff. Employees are described as always helpful, calm under pressure, and friendly. They frequently go above and beyond to assist customers, even during very busy times. Staff are skilled at multitasking, helping multiple people simultaneously while answering phones. They are effective at accommodating last-minute needs and finding solutions, such as approving vehicle rentals or ensuring the location is well-stocked with necessary equipment. Customers note that the team works very well under pressure, even when the facility is slammed and there is a long line. The primary criticism mentioned is that there can be insufficient staff working the front desk, leaving a single employee to manage many customers. However, the employees handle these demanding situations impressively.
The website says it has access from 5am to 10 pm. The access posted at the facility is from 7a-7p. We got there right before 7pn and Nehemias accommodated us and made sure that we could drop some of our goods into the storage unit. Thank you Nehemias for putting the customer first!
July 2022
The transaction was easy. Friendly people. Truck was reliable at a very low price. Truck had enough power to go up a steep hill and maintain 55 mph
June 2022
Great customer service I rented a trailer I reserved it it was there when I came to get it staff was friendly real talkative and willing to help I recommend this place 100%
