Forever 21 at Montclair Plaza offers a well-organized and clean shopping environment with a wide variety of clothing options. The staff members are generally friendly and helpful, with several reviews highlighting positive experiences with employees like Maryann, Jennifer, Cissy, and Millie. Maryann at checkout provided excellent service and even helped with online ordering, while Jennifer was praised for her kindness and honest attitude, making customers feel comfortable and appreciated. Cissy and Millie also received compliments for their friendliness and efficiency, contributing to a welcoming atmosphere. Despite the friendly staff, some customers found the store's selection limited due to its size, especially for specific items like jackets. The store tends to be busy during weekends and nights, which can make shopping less convenient. It was suggested that online shopping with in-store pickup might be a better option to save time and avoid disappointment if items are unavailable in-store. There were also some comments about the store's online ordering process not being very helpful and the vibe from some employees feeling unapproachable at times. Overall, Forever 21 is described as a good store with fair pricing, a nice layout, and friendly staff, making it a place customers are willing to return to.
Great place place for trending clothing. Good prices.
June 2023
I had a great experience at the Forever 21 Montclair Plaza store. The associate, Cissy, was a friendly and helpful person, and she sorted out the matter quickly. I went there for two straight days. The Manager, Millie, was also very pleasant and friendly. I recommend experiencing this store. Thanks.
May 2023
It's Forever 21, don't be blind sided by the 21 or the Forever due to your instigating customer ways. Five stars all the way! As is, goes for the rest of this outlet, don't ruin it for others just because you didn't eat last night leftovers before coming here.
