Oil Change near Pacific Grove, CA

“I am not a regular customer as I drive an EV. However, when my daughter and her three kids drove down for the night from the San Jose area, I used my daughter’s Audi to drop them off at the Aquarium. On the drive home, a warning light came up on the Audi dashboard that the car was a quart low. I initially thought I’d buy a quart of oil at the convenience store, pour it into the oil reservoir and I could rest easy that my daughter and grandkids were safe to drive home. Little did I realize that adding a quart of oil to an Audi is harder than getting a cat to like a dog. First, I couldn’t find the dip stick (other than looking in a mirror), much less the oil reservoir. I looked it up in the car manual in the glove box but the reservoir is hidden under plastic panels that are anything but easy to remove. Finally, in a moment of inspiration, I stopped by Matteson’s Auto Repair in downtown Pacific Grove who explained that there are no dipsticks any more and that they would be happy to help me. They literally stopped what they were doing and added a quart of oil faster than an Indy 500 pit crew. The owner refused to accept anything more than a nominal fee so I tipped the mechanic with his permission. Anyway, the point of this story is that Matteson’s knows how to treat customers and the fact they wouldn’t accept more than a token charge for my stop-the-presses oil change, tells that they are honest guys who deserve more business. Well done and thank you!!”

“I bring my car here for almost anything they have the capabilities to do, oil change, brakes, general tests, I recommended my wife get her tires here and she got a great price that was very competitive especially with the time saved by not having to leave PG.”

“The crew at Bay Bakes has consistently provided prompt, personal and professional service on all our family’s vehicles. Fair & honest diagnosis and recommendations as well. Convenient appointment confirmation and notifications when vehicle is ready, easy drop off & pick up; they really do cover it all.”

“I’ve been bringing all of my vehicles here for the last five years and haven’t once been let down or overcharged. I know many a place that would take advantage of a customer requesting that their brakes be checked, but not here. They bleed integrity. Not only that, they treat their customers like family. I am called by my first name every time I come in to have work done. They’re quick, honest, and have never turned me away, despite never making an appointment. I can’t recommend them enough.”

“Zachary is an exemplary service specialist who consistently demonstrates genuine compassion and a strong commitment to ensuring that every customer receives the best possible service. His dedication, professionalism, and customer-first approach truly set him apart.

Anissa has the highest level of customer service, with great communication, enthusiasm very welcoming, friendly and truly knows what she is doing! Congratulations whoever bought her on the team as a Service Advisor!”

“Dan is so kind patient and honest as is Shannon. I trust them and rely on them. I couldn’t even believe they didn’t charge me yesterday for checking over why my check engine light was on. They advised me on what to do to see if it could get rectified and not to panic ahead of time.. AGAIN, they didn’t charge me for checking it out. I’ve been going there for many years and I am so grateful to have them as a resource for my car.”

“My name is Bonham and I am I help manage a construction company. We will certainly start bringing out fleet trucks to lavender brothers. I have personally had many poor experience with shops and finally found a shop that I can trust with my personal truck. They are clean and methodical, complicate everything every step of the way, they help describe and explain to provide clear understanding of diagnosis. I feel Toby gives a good experience, which is most of what we want to pay for in this industry when it comes to our asset/ vehicle. Would highly recommend after searching for a good shop for quite some time. Fixed multiple misfires on f150 2.7 ecoboost.”

“Best experience I've got in my oil change about 2 to 3 times here and the best prices, fast and simple will be here again , They also check for all big and small Maintenance as in air in tire , lights making sure my blinkers work and all that .”

“Our vehicle was making some unusual noise, and I asked Natale's if they could look into it.
I found this to be an amazing group of guys, who arent going to try to charge you anything unnecessary, but provide excellent service, taking the time to throughly check all issues and provide honest feedback. Thankful for a trustworthy mechanic!”

“Excellent service. Even though the shop was very crowded, the team got my car serviced quickly and kept everything running smoothly. I was really impressed with how efficient and professional everyone was. Great job by the whole crew.”

“So grateful to this shop! My alternator went out on my drive to work. I jump started my car and took it to this shop as it was close to where I was at the time. They were amazing and fixed it promptly at a very affordable price. I appreciate their honest, hardworking, and straight to the point approach. I had just taken my car for an oil change four days prior to this at another shop in town that quoted me thousands of dollars worth of work, but didnt even test my alternator which would have prevented me from almost getting into an accident. I am so grateful to have found this shop and will only take my car here from now on. Thank you guys so much!”

“I'm massively grateful for my incredible sales team: John, Heather, and David at Porsche Monterey. They answered my endless questions with warmth and expertise, ensured the car was a great match for me, and made me feel like they were just as excited as me for my (used) GT4 purchase. It's absolutely worth the 100 mile drive to work with them, and I look forward to making the trip any time my car needs any service.”