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“This store has everything including the BEST customer service. My husband lost a washer off his walker. They not only found one for us as we waited at the counter but also applied it to his walker making sure it was good and tight so it wouldn't fall off again.They made our day!!!”
“Lowe’s used to be better but Home Depot has far superior customer service staff and cashiers. At night don’t expect much help from department staff. But if you want advice you know to stop during day or better go to Ace - The Helpful Hardware Folks. But Home Depot is a decent alternative.”
“Yoshi is a true gentleman. I brought my Stihl RMI 422 P robotic mower all the way from Phoenix today for him to run diagnostics and a software update and he was nothing but professional. Unfortunately, the unit is beyond economic repair so it was a lot of driving for a disappointing end. Yoshi would not let me pay him for his time and was very empathetic, something other mower shops could really learn from.”
“Shoutout to Darin, the Professional Color Advisor at the Palm Springs store, for recommending Deco Prime and Deco Glo products to renovate our kitchen cabinets. He gave us a rich and soothing color palette that complements a unique Midcentury appliance. We can’t say enough about the superior quality of this paint and how easy it was to achieve a perfectly smooth, even finish with rollers. We’ll only be using Dunn-Edwards paints for all our future projects!”
“Andy and Zach in the tool rental department are hands down the best! I made a mistake...while several and they were both patient and kind while assisting me. I could not express how grateful I am for these two individuals! Quality customer service!”
“Andy and Zach in the tool rental department are hands down the best! I made a mistake...while several and they were both patient and kind while assisting me. I could not express how grateful I am for these two individuals! Quality customer service!”
“I had never had the opportunity, until recently, to pick out paint for a house I lived in. Now we own a home together. I went to Lowe's determined to make a decision on paint and color for our bedroom. I went in and after 15 minutes and my kiddo losing focus, I almost gave up again. Something told me to grab the few blues and grays and go to the counter, so I did. I looked at the employee and said, "This maybe is crazy of me, but could you please pick a blue and gray for my room, I'm terrible at making final decisions. He more than happily picked the colors and even carried on a nice conversation with me. I was very appreciative of him that day. Great job hiring him, Lowe's. That's a step in the right direction compared to some employees who have zero empathy, not to mention knowledge of your stores subject matter. I will be buying the rest of my house paint here among many other upgrades you offer, all because of an employee you hired that made me feel like a human that day, and not just a number. Thank you.”
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“This place has the best customer service. I always go in like a clueless a gay man that I am, and they never make me feel stupid for the kind of questions I have.
Today one is their team members, James Key, back in the keys department really helped me out and went above and beyond in solving a problem for me. I could not be grateful for his assistance! Thank you James!”