Best Western Plus John Jay Inn & Suites offers a mostly positive experience for guests. The rooms are generally clean and comfortable, with some praising the great shower pressure and the ability to enjoy a good night's rest after long drives. The location is convenient, and staff members from the front desk to housekeepers are often described as friendly and phenomenal, providing excellent service. However, some issues have been noted, including a strange initial smell in the room that was easily remedied by lighting a candle. Breakfast options are viewed as disappointing. A few guests mentioned disturbances caused by long-term residents, such as loud noises and smoking, affecting their stay. Notably, there was an incident where a window was broken in a suite, and upon reporting it, guests were moved to lesser rooms, which led to disappointment. Despite these setbacks, many guests still recommend the hotel for its friendly staff and good location.
