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“Ben at Avis Palo Alto provided exceptional customer service from start to finish. He was friendly, professional and efficient and went above and beyond to ensure I had the right vehicle by recommending a more fuel efficient option based on my travel plans. Both the pickup and return processes were smooth and Ben made the entire experience easy and memorable. I highly recommend Ben and the Avis team for a reliable and thoughtful rental experience.”
8AM - 5PM
816 San Antonio Rd, Palo Alto
Car Rental
“The manager and staff are pretty nice(sorry for not knowing their names). The CarPlay wasn’t working and tire pressure was low when I picked up the car. After I checked with them, I got a new car. Really appreciate it! They are responsible! We wouldn’t know what the cars we get but the staff here is nice and responsible. Would visit it again”
“Sophia's customer service is absolutely outstanding! When my favorite electric vehicle (EV) wasn’t available to rent, she put me in a 2025 Toyota Camry Hybrid. I was a little hesitant to accept at first, but I ended up averaging a gobsmacking 51 miles per gallon (mpg) over nearly 1,500 miles, which made my trip to and from Crater Lake National Park so much more enjoyable. I couldn't have picked a better alternative — all thanks to Sophia.
This holiday season, I’m really grateful for the wonderful care and attention I’ve *always* received from this branch. I've rented here atleast fifty (50) times, and I've always had a top notch experience.
Sophia’s exceptional service is just one of the reasons I’ve been happy to rent from Stanford Hertz for the past two years, and I can’t wait to keep coming back in the future!”
8AM - 5PM
625 El Camino Real, Palo Alto
Car Rental
“This was the best car pick up ever! The car was brought to the hotel for us, was ready to go when we needed it, exactly as the young woman running the office said it would be when I checked the preceding day.”
Car Rental
Car Rental
Car Rental
“Ben Cord is phenomenal! Friendly, flexible, and responsive to customer needs and feedback. I've been renting from this location for years, and will keep coming back.”