10AM - 8PM
379 Stanford Shopping Center, Palo Alto
Computers
“I took my elderly mother with me to pick up her exciting new Airpod Pro 2 which are going to have a new clinical grade hearing aid function for the first time. My mother's increasingly worse hearing problems have greatly decreased her quality of life and well being so I'm so excited and thankful that Apple has added this life changing feature. I hope it works when the firmware gets rolled out soon!
I am here to thank Apple and encourage them to continue creating these solutions that help improve quality of life for so many, but I'm also here to equally say how wonderful the Apple employee named Kaho was to me and my mother. Kaho was helping us pair the new Airpods but as I suspected they would cause problems, my mother's old ipad and old iphone were not making that simple. Not only did Kaho and Jeff solve our pairing issues but they made the experience truly wonderful. Kaho turned out to be Japanese like me and my mother and switched to Japanese for my mom who does not understand English very well and Kaho instinctively talked loud enough as well for my mother to hear her and talking to Kaho made my mother smile. Most people ignore people who can't hear and will talk to the one who can, but Kaho went out of her way to engage in conversation with my mother. Kaho was truly a Godsend to us! Jeff was also incredible and while Kaho had to help others, he filled in seamlessly and they successfully got the new Airpods connected for us while also being very pleasant. Now we just can't wait for the new hearing aid firmware to be released in a few days hopefully!”
“I've had an excellent experience working with ClickAway in Los Altos. The staff I have worked with, mostly Daniel and Sadaf, are very knowledgeable and experienced and have solved my various serious as well as trivial problems. They've also been very pleasant to deal with and have responded to my questions promptly. I highly recommend ClickAway Los Altos.”
9AM - 6PM
472 E El Camino Real, Sunnyvale
Computers
“I got into a real jam that ClickAway got me out of. Spend way to much money to build my 2 kids gaming PC's for Xmas. One of them fire up and worked perfectly. The other one wanted to keep resetting randomly. This was beyond my skillset so I called Trang Dinh at ClickAway and explained my pickle. Mind you this is 4 days before Xmas. She told me to bring it and she would get to work on it immediately. The issue took some time to track down and it turned out to be a faulty motherboard. Trang let me know that she felt the power supply and the Mb should both be changed out. I rushed replacements from Amazon which arrived on Xmas eve. Spent all night rebuilding the PC. Very relived and happy to report that Trang's troubleshooting was spot on. New MB and power supply worked perfectly and Dad was able to look like a superstar to both my kids as I delivered working gaming PC's. Both PC's have been in heavy use since Xmas with zero faults.
Trang literally save Xmas in my house this year. Cant thank her enough. She charged me a very fair price for the work rendered. She was very engaging and communicative throughout the entire process.
Thank you Trang for all that you do!! You are a rock star!
Thanks ClickAway. 5 stars from me!!”
“The staff here are super helpful and helped me out with transferring data, I asked a lot of questions and they were helping with every single question which was great!
I highly recommend to come here if you need any computer help or have questions. A huge shout out to Keyman who helped me with all of my questions and the hard drives I brought in. They also recycled my old devices and they were able to send them to E waste. A really good experience all around and highly recommend!!”
“Three floors in totalThere is a restaurant, resting area, and bookstore on the second floor.The first floor mainly contains chairs, clothes and most souvenirs.In the basement are children’s clothing, toys, and some stationery”
“They had a bathroom. There was water available. They had a iPad presentation about digital art tools. I got help on making a new iCloud because of design flaws with syncing. They listened to my pain points. I hope that they will make changes in future products to push users to use their new phones without excessive backups that take up space. It is an apple campus so you will hear many employees on the walk there. They have done some landscaping in the space.”
“Hit "format disc" on my extended storage drive instead of my memory card. Oops. Brian ran 2 different scans and put them on a drive I provided. Most all file root systems are intact. Pretty much saved almost everything, with slightly different results on both scans. Now I'll just run Duplicate File Finder Pro and delete the dupes...and consolidate. Do a little more digging and all is good. Good service and good experience. Lucky to have taken it to him immediately. Highly recommended!”
“Best Buy reps always seem to be well informed and know the products. I've even had one volunteer to look for a price match form me.
Now THATS CUSTOMER SERVICE.”
9AM - 12AM 12 - 6AM
611 Vaqueros Ave, Sunnyvale
Computers
“I needed a legit battery for my moto Z4. Tried a couple from another online retailer, both were counterfeit. So glad I found your site! The fitment is exact. The cable lines up perfectly and the device charges and discharges correctly. Shame on that other outfit.”
“From what I remember, they offer various pieces of one of a kind, limited edition, Apple merchandise that can't be purchased anywhere else in the entire world, such as hats, Apple t-Shirts, card games, carrying bags, post cards, baby clothes, and you can also get a selection of keychains in the form of AirTag (but these can be found at any Apple Store). The selection at this Apple Store changes frequently and once an item is gone, you can never get it again. There is also something for everybody's price range here!You can also visit the Infinite Loop Apple Campus (and I totally suggest this for anybody visiting the Silicon Valley area of CA), where you can find a (nearly) entirely different selection of pieces of one of a kind, limited edition, Apple merchandise, that can't be purchased anywhere else in the entire world, such as notebooks, pens, coffee cups, t-shirts, etc. Just be careful not to ever depend on finding one particular piece of merchandise, at either of these locations, as their selection changes from time to time, and stock of certain items can run low, especially during the holiday season... this is especially true regarding t-shirt sizes!Definitely check out the Infinite Loop Campus Apple Store you are in the area and you have the time! Steve Jobs literally walked around Infinite Loop Apple Campus, it's that iconic! That and you can actually walk on The Infinite Loop Apple campus and check it out up close! From what I remember, only Apple employees are permitted to be on the new Apple Park Campus. That being said, it's a must see to visit both of the Apple Campuses, if you are an Apple fan and you are visiting the Silicon Valley area! The team at the Apple Park Visitors Center is carefully selected with their knowledge of Apple as a company, their knowledge about Apple products, and their knowledge of Steve Jobs in mind, not to mention their excellent customer service skills, so you won't be disappointed by visiting the Apple Park Visitor's Center, trust me!”
8:30AM - 7:30PM
37312 Fremont Blvd, Fremont
Computers
“I have come here 4th time in the past and today is the 5th time I have come here. Very trustworthy and best in the computer tech business.
1. Extremely knwoledagble: Based on my interactions with him on various types of computers and laptops....and different topics, I can safely say he knows all kinds of models , different components etc. I myself have background on electronics and computers....and go to him for his best advice.
2. Owner understand the needs of the customer. Most importantly, he is aware that there are other options for customer and how he can give better options in providing best offer in terms of quality of service,components, pricing or service,
3. You can buy pretty much anything around computers,..say memory extensions, cpu, GPU chnage, data recovery, chassis issue.....that tells you the breadth of thingsthat are possible
I recommend him without any reservations.”
“One of my go to places for electronics, entertainment, and appliances. Only 15 day return policy for non paying members. They're getting rid of all movie media (DVD, Blu-ray, 4K discs).”
“Brian went above and beyond 3 weeks ago in helping me get new iPhone thru AC ... coordinated with Hillsdale apple store to verify stock and was kind thru entire process...I'll drive across bay to go here
Saved big time.. old iphone was totally dead and was workday ... very thankful ?”