Design Within Reach in Palo Alto offers a wide selection of high-quality furniture and home accessories. Customers often praise the helpful and friendly staff, with specific mention of sales associates like William, Florence, Chris, and Preeti, who provide excellent customer service. William is recognized for his deep knowledge of products, especially for items like Fully Jarvis standing desks and Eames chairs, and for going above and beyond to assist with post-sale issues and delivery. Florence is appreciated for spending time discussing design considerations and accommodating last-minute adjustments, while Chris is commended for arranging seamless returns and refunds even from a distance. Preeti receives positive feedback for her friendly and responsive assistance, ensuring items ship quickly and customers stay informed. The showroom is described as sizable, and during busy sales periods, staff manage to answer questions and provide helpful design advice, including visiting customers at home with swatches. Although prices are high, many feel the quality and style justify the cost, and customers are satisfied with their purchases, from office chairs to desks. Delivery is generally smooth, and staff are attentive to customer needs, making the shopping experience positive despite some negative reviews from others. Overall, the store is recommended for its good selection, attentive service, and knowledgeable staff, making it a favored destination for those seeking stylish, high-quality furniture.
My wife and I worked closely with Florence Song and she is great! She spent lot of time with us discussing all of our design considerations and then helped us make a last minute adjustment to our order after store hours. I’d recommend this location for its customer service and sizable showroom.
December 2024
I thought the selection here was great and William was very helpful and not pushy, would recommend this store. This prices are high but good quality items
November 2021
We had a great experience here. We bought Herman Miller office chairs but we probably won't get them for a few months because of shipping delays. Loved everything about Design Within Reach. I'll be buying more stuff from here in the future.
