Furniture Stores in Palo Alto, CA

“Excellent Customer Service! If you are currently looking for a mattress then Sales Associate Chris at the Palo Alto location is your guy. Chris exhibited professionalism, excellent customer service, patience and he is very knowledgeable. He is well-versed in all types and brands of mattresses and had options suited to our preferences during our initial visit. Also, he made ordering our new mattress easy and painless. It was SEAMLESS! We received our mattress the very next day. This is the type of customer service that builds life long customers.”

“I was here today to look for a sofa and this store is big. All the furniture is upstairs and all the smaller items are downstairs. While upstairs, we were trying out all the different sofa collections, and in multiple occasions had multiple sales reps come over to see if I had any questions, and to check in to ensures I was doing okay. While speaking to the sales reps, they were very knowledgeable, courteous, and nice. I was able to find a potential sofa with their help. All in all, I had a good experience with the friendly and helpful people here.”

“I walked in to the store scared of how everything was going to go. But man, we were blown away by Kyles attention and interaction. We enjoyed his knowledge and help. We thought it was going to be like a car dealership and we were wrong. Kyle really cared about our needs and connected with us. If you are looking for great service visit this store and work with Kyle!”

“We had a great experience at this location buying the Eames chair and ottoman. Their semi-annual sale was on so they were quite busy. But William, our sales person, made sure all our questions were answered about the various selections and dimensions for the chair, and lead times. He even visited us at home to bring swatches and offer design help. We took his advice and went with the Black color in a more plush leather option. I'm so glad we went with black as it is the color in which the original Eames chair was designed. And also glad we did not choose cheaper leather options which would not have been appropriate for such a stylish chair which is meant to be a work of art. William was right in steering us on both counts! The delivery was easy to schedule and happened right on time (allowing for the fact that we were on vacation and rescheduling from the original date accordingly). We could not be happier with our purchase. I see that there a lot of negative reviews here and I am guessing that people who have had positive experiences like us have not taken the trouble to write reviews :) We hope to work with William once again. Thank you!”

“The Palo Alto location of Pottery Barn Kids is amazing! I had a horrible experience with Pottery Barn online - a months-long saga of rude, unhelpful treatment - and went to Pottery Barn Kids in Palo Alto and they solved all my problems at no cost in 10 minutes. They were helpful and so friendly and I wish I went to them sooner! The salesperson mentioned that the online sales don’t support the brick and mortar stores at all, and recommended that I contact them directly to order.When I had the opportunity to order again, I didn’t bother ordering things online. I called the Palo Alto store and they were delighted to help me! They were super knowledgeable and descriptive of the different models, and quick with the ordering process. I also know if I have any issues with the product, their customer service will take care of me (unlike ordering online, where you’ll only get snippy responses and the runaround).TL;DR - order directly from the store, NEVER online. Pottery Barn Kids in Palo Alto is the best.”

“I was a bit delayed in picking up my online order and embroidery item iso it was a bit tough to find, but Sarah was so gracious and helpful! I love the quality of all their construction and was surprised to see such poor customer service ratings especially when Sarah was so wonderful! She brightens up what could have been a frustrating day and will inspire me to pay it forward for others as well!”

“I have bought lots of different items at the store off and on, but recently we bought family room chairs and a coffee table and end tables. Our experience was great and we love the furniture we bought. We also appreciate the sales staff, who are extremely helpful. I love going in to the store spontaneously and finding something that would look just perfect in our house. I have no complaints with the quality or the workmanship of the items we have purchased. It's one of the few furniture stores where we can actually walk in and shop, so it's definitely five stars for me.”