Horrible customer service. My table arrived badly damaged and after many phone calls and emails I have yet to hear back from them. It was so badly and obviously damaged that I can't believe it was shipped to a customer.
March 2022
Customer service is non existent. No greetings when we walk inside the store. Workers are either pretending to be busy while on the computer or just chitchatting.
November 2021
We had a great experience here. We bought Herman Miller office chairs but we probably won't get them for a few months because of shipping delays. Loved everything about Design Within Reach. I'll be buying more stuff from here in the future.