“My husband and I love to go to this store! The bikes are top notch and easy to daydream having them all. I got a pair of road bike shoes at a great price and at check-out they discounted them more based on a promotion. But THE BEST part is the friendly, knowledgable staff. They make sure you have been helped and never pressure for a sale. They let the quality merchandise and bike lovers inherent love of all things bikes do the selling! Of course if you have a question, they will help and make recommendations.”
“The folks at Pasadena Cyclery were extremely helpful and were willing to work with any budget or use-case concerns. They were very accommodating and helpful, answering any questions I had while also handling all the technical assembly and installation of my bike and its accessories!”
“I'm a fan of this shop for their laid back culture, which feels more accessible to me than a couple of other bike shops around town & have frequented it over the past few years when I need more than minor things done on my bikes. They have been able to do the work & prices have been reasonable. These days they request you book an appointment online vs just showing up.”
“Mario seems to have a real passion for the work that he does. I brought my disassembled vintage Schwinn in for Empire Bikes to put together. Mario assembled it quickly and also found a good solution for the original braking mechanism not working, connected the light and helped us pack the bike in our small car. The bike looks gorgeous all put together, and rides like a dream. I highly recommend this shop for their friendly service, reasonable pricing, and love for what they do.”
“I had great help from Aldo Jimenez in test-riding 2 bikes and then purchasing and setting up my Aethos 2. Raul also gave me support in selecting some gear and giving recommendations on set-up.”
“Bought my bike here years ago and I still come back for tune ups and equipment. The staff are always super helpful and friendly. I’ll definitely keep coming back even though I’ve moved farther away.”
“I can’t say enough good things about David and the Pasadena Shop. I was vacillating between several bikes: a Gazelle T10, a Specialized Vado, a Diamond Back Response, and a Bulls Iconic. I test drove the first few. But I could not find a Bulls bike to test drive anywhere but San Diego and San Francisco… until I called Open Trails. I caught David at his shop doing paperwork on a Sunday and he opened up for me to come over. David had a Bulls Copperhead bike with a soft tail, very comparable to the BULLS ICONIC EVO TR 2 SPEED that was on my short list. He gave me a lot of valuable info about Bulls bikes and I loved the feel of the one I rode. He offered me a great price for the model I wanted and the size that would be perfect for me. I agreed on the spot. He recommended better pedals than the ones that come with the bike, so I found a good pair online for $20. He ordered the bike and had it all put together in his shop in a few days. It was perfectly assembled when I arrived and looked awesome! Black and Silver, with all the bells and whistles of a German E-Bike: aluminum frame, Bosch Gen 4 motor, 625 wh battery, super comfortable saddle, dropper post, and a detailed and easy-to-read Kiox display, to name just a few. He made several micro-adjustments over the next hour as I took multiple rides up and down his street. He helped me get it up on my rack and strapped down. I've got an old rack and he told me he would have much better racks on sale for $250 in a couple weeks. I’ll be calling him soon. David is a really nice, well-informed, trustworthy guy. He's also an E-bike lover. He was every bit as excited about my new ride as I was! Thanks, David. Thanks Open Trails. FIVE STARS!”