Box City is a well-organized and inviting store that offers a wide selection of boxes and shipping supplies. Customers find the staff to be friendly, knowledgeable, and eager to help with their needs. The recent store reset has improved the environment significantly, making it brighter, cleaner, and less cluttered, which enhances the shopping experience. The store provides a variety of sizes suitable for moving, shipping, or gifting, including gift boxes in many sizes from tiny jewelry boxes to large stuffed animal-sized containers, along with tissue and other wrapping supplies. Parking is convenient with street parking and a lot in the back, adding to the store's accessibility. Customers appreciate the store's extensive assortment, which helps with odd-sized items and makes it a convenient one-stop shop for packing, shipping, and storage needs. While some find the prices to be high, especially for boxes and shipping quotes, many agree that the quality and selection justify the cost. Overall, Box City is seen as a helpful, friendly, and improving business that is making positive changes to better serve its customers.
Extremely competitive prices for boxes and shipping. I had a quote for a box from FedEx for $75 and they had the same box for $23. They also went out of their way to get shipping prices down on a large item. Very responsive management as well. I highly recommend Box City in Pasadena!!
February 2026
I bring to Box City some of the most complicated items to package and mail. They do a superb job, always making sure that my products are well padded and protected.
August 2025
Im a customer for over 15 years always good service very good quality boxes. But never had such a great service until now with wendy ⭐️⭐️⭐️⭐️⭐️
