K9 Loft is a well-loved destination for dog owners, offering training, doggy daycare, and a store filled with high-quality toys and treats. Many customers appreciate the staff's helpfulness and the owners' focus on providing excellent services, especially the reliable and reasonable dog sitting. The grooming services are highly praised, with dogs often receiving great care and coming out looking their best. Customers also enjoy shopping at the store, finding unique items for their pets, although some have experienced issues with product returns, such as damaged items not being accepted unless in salable condition. Service experiences vary; some staff members are friendly, kind, and attentive, making visits pleasant, while others may show a less welcoming attitude. For example, some customers mention staff who are helpful and polite during drop-offs and grooming, but also note instances of poor customer service, such as staff who are unhelpful or unfriendly. Overall, K9 Loft is seen as a special place with excellent grooming and a good selection, but there are suggestions for improvement in staff training and customer service consistency. Despite some negative experiences, many customers appreciate the care their dogs receive and enjoy visiting the store and service areas.
K9 Loft is an absolute gem for dog lovers! Not only do they have training and doggy daycare, their store is full of unique and high quality toys and treats.
June 2025
Excellent service and explanation of the services before getting started. Reasonable and reliable dog sitting services are hard to find now. I'm so glad I found K9 Loft!
June 2025
Super friendly staff and my pups love coming here! Great selection of food and toys too!
